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Thursday LinkUP: Millennials— If You Don't Develop Them, You'll Lose Them

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"As a millennial myself, I would say that I connect deepest with brands that keep an active and inspiring social campaign. This means that their post, image, or link catches my attention in my already busy newsfeed, say images and quotes that are industry-related (but maybe not brand related) as well as industry-related articles are my favorite posts from the brands I follow." 
~~ Clark (FSO MVP)





Good Morning Folks,

I've been using Thursdays for throwback posts the past few weeks. Meanwhile I'm amassing more content than I can possibly share on social media, so today, I thought I'd LINK YOU UP to the business world's most forward thinking on my favorite topic: Millennials.

Once upon a time generations of workers had a life-long career in a single company with a progressive path upward inside the company (as in Detroit automakers), the reality is that most of us do not have that option today, and that path is no longer even viable (as in Detroit automakers).

The career escalator is jammed at every level. Unemployment rates are sky-high. Creative disruption is shaking every industry. Global competition for jobs is fierce. The employer-employee pact is over and traditional job security is a thing of the past.

At FSO our managers excel navigating a brave new world in which companies must manage four different generations from Millennials to Boomers — each with different needs and motivations. The challenge for our executive leadership team and in grooming our future leaders is... in an era of job hopping and fast rises, how do you turn young talent into leadership? The answer is if you don't develop them you'll lose them.


“The Millennial Compass“ study was released at this years SXSW holds some answers.

It found that Millennials are focused on achieving through personal networks and technology. They value a good work-life balance, perceive their managers as friends, and don’t want to be tied to an organization, a timetable or a hierarchy.

According to Mashable whose founder and editor Pete Cashmore participated in the study, (Pete Cashmore And Olivier Fleurot: The Truth About Millennials At Work), "The Boomers helped shape some of the great global companies that exist today and the Millennials are turning innovations into new businesses with speed we have never seen before. The boundaries of business today are expanding in America and around the world." 

"Successful leaders must drive constant innovation, manage with ease in a world of change, and must be able to navigate global markets. In that respect Millennials seem to be well prepared for the future. Whether they do that in large companies or in start-ups really doesn’t matter. Entrepreneurial skills should be valued in both."

"The Boomers helped shape some of the great global companies that exist today and the Millennials are turning innovations into new businesses with speed we have never seen before. The boundaries of business today are expanding in America and around the world. Successful leaders must drive constant innovation, manage with ease in a world of change, and must be able to navigate global markets. In that respect Millennials seem to be well prepared for the future. Whether they do that in large companies or in start-ups really doesn’t matter. Entrepreneurial skills should be valued in both."

Among the starkest data points in a different study (Deloitte's 2014 Global Human Capital Trends report) is this one: About two-thirds of companies around the world consider themselves weak in developing millennial leadership. Meanwhile, only 5 percent of companies rated themselves as "excellent" in that field.

The data comes on the heels of other reports showing trouble in leadership development programs. Among those findings: Companies are hurting themselves by failing to differentiate between high-performance and high-potential employees, and though they recognize the importance of talent development they're not putting their money where their mouth is by investing in development programs.

Every brand, well most of them, desperately want to understand millennials – their online behavior, where they spend their time, what they care about, how they work, purchase patterns, etc. And the reason is pretty simple. There are over 80 million of them roaming the Internet, which is by far the largest generation to date.

The only language that really counts is to "level with them". Knowing them is an edge to marketers who can provide efforts that builds awareness and cultivate referrals on long term basis.

At FSO, know we are doing an exceptional job meeting the millennial challenge and making the most of its unique technological skills and brainpower.

But if your company is like most others, you'll need all the help you can get. These article links that follow, the most informative from my large Millennial resources archive, may shed some light. 

And for millennials reading this I've also included a link to a great guide to retirement as many millennials feeling young and invincible live from paycheck to paycheck and may not otherwise consider these issues before it's too late.


Stern Advice - Getting real about retirement  (Reuters)

Get Creative to Recruit Millennials   (INC)

The Millennial Marketing Mix: Community, Innovation And Values  (Forbes)

The Paradox of Generation Y  (Entrepreneur)

Commitment-phobia: Millennials want different models of ownership and brands need to keep up (Marketing Magazine UK)

What We All Thought About Millennials Is Actually True  (LinkedIn, Log In required)

Pete Cashmore And Olivier Fleurot: The Truth About Millennials At Work (Forbes)

Why It's So Hard to Turn Fickle Millennials Into Leaders  (INC)

Millenials Believe Business Can Do More (LinkedIn, Log In required)

Millennials Are Changing the Wine Industry With Tasting Room (HuffPO)

Are Millennials Too Impatient At Work?  (LinkedIn, Log In required)

Sorry Banks, Millennials Hate You  (Ritholz Blog)

Love them or hate them, Millennials are here to stay and they carry the torch to take business into the next millennium and beyond. Therefore to my boomer peers running law firms or corporations I remind you that David Ogilvy once said "the consumer is not a moron, she is your wife" to which I say today "the consumer and brand she or he is buying from aren't morons, they are your kids!"

Next week I will return to the "throwback" mode with a review of the cell phone on its 30th anniversary.

Have a GREAT day as I look forward to seeing all of you soon.








Mitchell D. Weiner
Chief Happiness Officer


Learn more about what DIFFERENTIATES FSO here








InspireME Friday: You Were Born to Win

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"You can have everything in life you want if you will just help enough other people get what they want."- Zig Ziglar










Good Morning Folks,

Get ready to to grab the bull by the horns as this short, powerful, 3-minute video will make you smile inside as well as out.

In this official Zig Ziglar video Zig teaches that you were Born to Win. But, in order to be the winner you were born to be have to plan, prepare and expect to win.


IT IS YOU that makes FSO who we are.

Your energy, enthusiasm and professionalism are always greatly appreciated and looking forward to a great weekend!

 Love Life!


Mitchell D. Weiner
Chief Happiness Officer  

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"Money will buy a pretty good dog but it won't buy the wag of his tail.”

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Ted Tuesday: Kelly McGonigal: How to make stress your friend

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"Kelly McGonigal is a leader driven by compassion and pragmatism.” – Forbes.com 20 Inspiring Women







Good Morning Folks,

Those who believes that life is fun, that’s how life becomes. Those who believe life is difficult, that’s how life turns out. Those who believe that only honest way to be rich is to work hard, can never make a lot of money without working long hours, but those who believes that money comes to them effortlessly & easily tend to earn honestly but from comparatively less effort. Same is for health, relationship everything. Don’t you know some who eat fast food & doesn’t exercise much, but still maintain a healthy & fit physique?

Stress. It makes your heart pound, your breathing quicken and your forehead sweat. But while stress has been made into a public health enemy, new research suggests that stress may only be bad for you if you believe that to be the case. Psychologist Kelly McGonigal urges us to see stress as a positive, and introduces us to an unsung mechanism for stress reduction: reaching out to others.

Stanford University psychologist Kelly McGonigal is a leader in the growing field of “science-help.” Through books, articles, courses and workshops, McGonigal works to help us understand and implement the latest scientific findings in psychology, neuroscience and medicine.She is now researching a new book about the "upside of stress," which will look at both why stress is good for us, and what makes us good at stress. In her words: "The old understanding of stress as a unhelpful relic of our animal instincts is being replaced by the understanding that stress actually makes us socially smart -- it's what allows us to be fully human."

I couldn't stop watching her talk:


So kids, now that you know how, rid the stress and rock it today!.

Have a GREAT day, be happy and…

Love Life!


Mitchell D. Weiner
Chief Happiness Officer  

*TED is a nonprofit devoted to Ideas Worth Spreading. It started out (in 1984) as a conference bringing together people from three worlds: Technology, Entertainment, Design. Since then its scope has become ever broader. Along with two annual conferences -- the TED Conference on the West Coast each spring, and the TEDGlobal conference in Edinburgh UK each summer -- TED includes the award-winning TED Talks video site, the Open Translation Project and TED Conversations, the inspiring TED Fellows and TEDx programs, and the annual TED Prize.  More at Ted.com

Simons Says: “Wine Makes Every Meal An Occasion, Every Table More Elegant, Every Day More Civilized.” (― Andre Simon)

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“his lips drink water
but his heart drinks wine” 
― E.E. Cummings












Good Morning Folks,

Welcome to this amazing Monday. 

It's officially spring here in New York, but no one would never know it except for the "spring" in the steps of all FSO employees and the touch of spring our lucky guests got to experience recently when we brought the splendor of the great harvest from California's Napa Valley right here to our offices in New York.

Yes last week we had the owners of five award-winning Napa Valley wineries fly their wine (and themselves to pour and discuss it) to our NYC doorstep to share the love with our friends, clients and prospects.


Awesome is not the word! Amazing is not the word! I am not sure what's the word is but it was fantastic with all great things clumped together. What a missed opportunity for those who could not attend. 

The clients I met at the event RAVED about our services. One client asked me to step aside so she could give a prospect all the great information about FSO. Another client took me over and over to have a prospect call him so he can talk about the difference between FSO and the old vendor.  

That's is what these events are all about. 

Like great wine, FSO has to be "tasted" to be best appreciated. Folks come to dinners and events so they can feel our passion. 

Our clients, friends and prospects: As they say in pretty women. "If I forget to tell u later I had a great time."

Lol. 

And of course to my assistant Lindsay Gallagher for designing and executing this amazing effort, a generous "pour" of thanks.

If these pictures of the event aren't worth a thousand words among them would be blessed.

We truly are the happiest place to work on planet Earth. Our cup "runneth" over!

As you start your day today, think about how you will Inspire and be Inspired. 
Love Life! As I forward to seeing all of you soon.








Mitchell D. Weiner
Chief Happiness Officer

Ps. Keep your eyes and ears open for our next wine event. You won't want to miss it.
See more event photos on our Facebook page.
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“Beer is made by men, wine by God.” ― Martin Luther
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Ted Tuesday: Dr. Dan Gilbert— The Surprising Science of Happiness

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"Gilbert's elbow-in-the-ribs social-science humor is actually funny. ... But underneath the goofball brilliance, he has a serious argument to make about why human beings are forever wrongly predicting what will make them happy." 
~~ New York Times Book Review


Good Morning Folks,

I woke up this beautiful morning I wanted to share an inspirational Ted Talk with all of you. When you watch it you may wonder why you hadn't heard of this before, or better yet be surprised that over a million people have already watched it (between YouTube and Ted postings alone). That's the power of Ted.

Dan Gilbert, author of Stumbling on Happiness, challenges the idea that we'll be miserable if we don't get what we want. Our "psychological immune system" lets us feel truly happy even when things don't go as planned.

Gilbert believes that, in our ardent, lifelong pursuit of happiness, most of us have the wrong map. In the same way that optical illusions fool our eyes -- and fool everyone's eyes in the same way -- Gilbert argues that our brains systematically misjudge what will make us happy. And these quirks in our cognition make humans very poor predictors of our own bliss.

The premise of his current research -- that our assumptions about what will make us happy are often wrong -- is supported with clinical research drawn from psychology and neuroscience. But his delivery is what sets him apart. His engaging -- and often hilarious -- style pokes fun at typical human behavior and invokes pop-culture references everyone can relate to. This winning style translates also to Gilbert's writing, which is lucid, approachable and laugh-out-loud funny. The immensely readable Stumbling on Happiness, published in 2006, became a New York Times bestseller and has been translated into 20 languages.

Dr. Gilbert asks us to imagine two different futures ... One, winning the lottery (yes, I like this ... I will buy a plane, and maybe an island suitable for the construction of a landing strip ... and definitely a sail boat, a small one ... I will recreate the Corona ad and learn to enjoy beer or at least ice cold limeade ... ). The other is become paraplegic.  (No thanks.)

He informs us that "Happiness" data has been collected on these two different groups.

"Because the fact is that a year after losing the use of their legs, and a year after winning the lotto, lottery winners and paraplegics are equally happy with their lives."



The lesson I want to leave you with from these talk is that our longings and our worries are both to some degree overblown, because we have within us the capacity to manufacture the very commodity we seek.

What an inspiration Gilbert is to the very core and spirit of FSO's brand. 

There are so many great things happening across FSO USA - with the sales team rocking it from LA to Atlanta and everything in between we are poised to (re)IMAGINE and (re)Invigorate every market we are in.

As I travel across the country, I could not help to be completely Inspired by the great teams and clients we have - so much passion and commitment to greatness and so much opportunity for all.

NOW is the time for everyone who wants to grow and and expand their careers and responsibilities to be part of the something very special.   

We are pumped, super excited and ready to rock .


Love Life,



Mitchell D. Weiner


Chief Happiness Officer  



Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form.TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE

A Big Wednesday Shout Out To Our Heroes At PwC Starting Your Days With A Smile (Part one of Two)

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"I've been working at PwC for almost 6 years now. Recently due to changes in the firm, FSO has taken over providing Office Service support. One of the changes is now we have a greeter at the top of the escalators. Well, early on I took a moment to meet Chad, our morning greeter. He was so welcoming, that big smile and friendly hello, it made me just want to introduce myself. Now every day, I get that same warm hello, regardless of how cold it is outside and it just helps me start my day off right. Chad has called me by name since our introduction and we often have a moment of chatting before I head up to work. It is a very pleasant experience. I wanted to let you know that Chad is making a difference in my world, starting my day off with a smile.  And while others may not say so, I'm sure he is making a difference in their world as well."



Good Morning Folks,

Oh how lucky you are, and how lucky we are!!    

Some people look at Wednesday as being just a day in the middle of the week. For FSO, Wednesday should be a time where we look at what we've done this week, and for us all to think and say "What can I do to make the rest of the week amazing? That's what our folks at PwC are thinking right about now.

Last year PwC and FSO entered into strategic partnership to (re)IMAGINE non-core functions including Reception, Guest Services, Hoteling, Copy/Reprographics and Records, so enabling PwC to concentrate on their core competency of creating value for its clients.

In a time of rapid business change and disruption, FSO has been able to make a positive and powerful impact on PwC's bottom line. Every day our hospitable teams across the USA helps PwC improve service, reduce cost and take better care of the people who help make it possible.  

One of the most joyful experiences I undertake each month is announcing our monthly winners. Your hard work, dedication and desire to “get it done” is truly inspiring. 

With that said, it’s time to announce the February PwC winners of FSO’s monthly Awards & Recognition Program!



The Comet Group (3 headcount or less)
Francis Flete, PwC Jersey City

The Supernova Group (4-7 headcount)
Israel Hernandez Del Hierro, PwC Denver

The Galactic Group (8+ headcount)
Charles Cummings, PwC Atlanta


The Mothership (300 Madison)
Chad Marshal

Next up…the winner of our Inspiration Award goes to:

*Sheela Padilla, PwC Denver*

Sheela is an energetic manager, always looking for ways to improve the services by teaching her team.  She truly gets what “hospitality” is all about and constantly receives kudos for her efforts. For all of these reasons, Sheela has earnedaweekend getaway on FSO! Congrats Sheela!

Last but not least, give it up for our Passionate Powerhouseof the Month:

*Miami, FL*

Congratulations to the talented team in Miami! Led by Marisol Nochea, this team is the epitome of what FSO represents – HOSPITALITY.  Marisol’s attention to detail and ability to lead the team consistently WOWs our clients daily. From hosting the global team, the Chairman, the Caribbean Team to FSO’s CHO Mitch Wiener, this team is a class act and those around them can’t stop singing their praises. 

The Miami Team provides quality productions daily and their work space is immaculate. They undoubtedly set the tone and the standard within our family.  You will be in for a treat when visiting the PwC Miami office and it’s all because of their TEAM WORK and their ability to serve with GREAT SMILES that comes from the HEART! 

For all of this, we hope our team in Miami enjoys their very own social event to celebrate their accomplishment! 
Every day I reflect on this amazing company— FSO.

We grow every day.... yes... EVERY DAY..... We accomplish that by having the BEST people on our team, folks like those I've honored here today.
As we find ourselves in the thick of “busy season”, it is more important than ever that we maintain focus on the customer, white glove service and hospitality. It is what we are all about and we are confident that each and every one of you will continue to shine and make FSO proud. 

Perhaps that is why I love Wednesdays.... because it gives everyone an opportunity to reflect upon things, and challenge oneself to make the rest of the week great!! Because the "rest of the week" is just a little bit of our future.... so what we do great today makes our future even greater!!  

To all of our winners, CHEERS to you and THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the great work!!

Part two continues tomorrow as we hear directly from our clients how our PwC team has made their mark.



IT IS YOU that makes FSO who we are. Love Life!


Mitchell D. Weiner
Chief Happiness Officer  


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"None of us is as smart as all of us." --Ken Blanchard

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FSO Rockstars Run Your Office, So You Can Run Your Business: Our Clients Tell All About Them

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"I wanted to extend a huge thanks to you and Kevin for the work you did for me tonight. The ability for you two to turn around my presentation materials was absolutely clutch. Your help is so significant to me and us as a firm."









Good Morning Folks,

FSO entered into strategic partnerships with clients to (re)IMAGINE non-core functions including Reception, Guest Services, Hoteling, Copy/Reprographics and Records, so enabling its clients to concentrate on their core competency of creating value for THEIR clients.

In a time of rapid business change and disruption, FSO has been able to make a positive and powerful impact on our client's bottom line. Every day our hospitable teams across the USA helps clients improve service, reduce cost and take better care of the people who help make it possible. 


In part one of yesterday's  "Shout Out" post, I celebrated our award-winning rockstars. Today we hear directly from client management about some of the AWESOME ways our motivated, team oriented, passionate people supported them in the month of February.





==> Aaron Hazard, PwC Atlanta
Aaron, I just wanted to thank you for everything you did today to make the Boy Scouts Leadership meeting a success. There were 60 visitors and upon arrival they made some unexpected requests such as visitor internet access, validated parking, different room set, etc. As usual, you handled all these requests with grace and professionalism.They were very impressed with our office and everything ran smoothly. Thank you again, you are terrific!

==> Anthony Gelonesi, PwC Boston 
Anthony Gelonesi substantially exceeded expectations… he approached all his tasks in a professional manner leveraging the knowledge that he gained from research and other past projects. He was quick to learn and is willing to do whatever was needed to deliver an outstanding work product. He worked diligently to compile all the documents and supplies needed for the workshop. Our team executed the workshop flawlessly and a lot of the credit can go to Anthony and his efforts. Anthony is dependable, professional and has the ability to lead production of client facing documents to deliver a solid engagement product. I look forward to working with Anthony again on our next project!

==> Ariel Shirley, PwC Washington DC (1301 K St)
"You have no idea how much I appreciate the assistance. You are great. You've inspired me to want to get this done today." 

"Everything was perfect. They loved the food, the room was clean and ready for us and I especially liked how you stayed to make sure everything was in order. Thank you for your professionalism!"

"I am just writing to let you know that the Ariel who is responsible for the pantry and kitchen here has been doing a really good job. She is polite. She cleans up the counter top, reorganizes chairs and table, keeps everything in great condition. I really appreciate her work."

"I just wanted to let you know that you gave us exceptional service last Friday even with the last minute notice about lunch for our practice. You were courteous, professional and extremely helpful in our set up and cleanup process. Also you remained patient in the confusion and assisted our guests with various amenities needed throughout the lunch. I can't thank you enough for all of your help. You have an amazing personality and it is your willingness to always be helpful that is very much appreciated by not only me but the FSR practice as a whole. Thanks again for everything you do daily and we are happy to have you as the caretaker of the 10th floor." 

==> Camille Gosnell, PwC Atlanta
I wanted to write a short note on Camille Gosnell. She did a great job helping set up the HR Roundtable today with clients, held in the office. The catering was exactly as ordered, based on her recommendations, and on time. She also accommodated last minute requests for extra tables, etc. I really appreciate Camille's hard work and in particular her professional demeanor and great attitude. She was a large part of the success of today's event. 

==> Carol Richardson-Lovett and Susan Harvey, PwC Philadelphia
"I just wanted to reach out to you to tell you what a fantastic job your front-desk staff on the 17th floor (Susan  and Carol) have  accomplished. Your front desk team was very helpful and efficient. Happy to say..."everything  went smoothly”.  Thank you for managing such a great team!"

"Carol, In the Philadelphia office has been a big help, she went ahead and make the copies as requested. The copies will be at the front desk with your name on it. Thank you Carol, I need one of you  in every office."

Thank you for all you do. You always make me feel as if nothing else matters, until I get what I want...Thank you!

==> Chad Marshall, 300 Madison
"I would like to tell you how much I appreciate Chad Marshall's sympathy every morning and lunch breaks. Chad's smile and informal discussion every time I arrive at the office are sincerely a motivation to go to the office. He is often the first person with whom I discuss the morning and I m pretty sure the welcome he gives to every PwC employee has a positive impact on most of them!"

"I work at 300 Madison, and I just wanted to let you know that Chad is doing a fine job as greeter in the mornings. Just wanted to let you know that your people's work is appreciated!"

"I've been working at PwC for almost 6 years now. Recently due to changes in the firm, FSO has taken over providing Office Service support. One of the changes, as you are aware, is now we have a greeter at the top of the escalators. Well, early on I took a moment to meet Chad, our morning greeter. He was so welcoming, that big smile and friendly hello, it made me just want to introduce myself. Now every day, I get that same warm hello, regardless of how cold it is outside and it just helps me start my day off right.  Chad has called me by name since our introduction and we often have a moment of chatting before I head up to work. It is a very pleasant experience. I wanted to let you know that Chad is making a difference in my world, starting my day off with a smile. And while others may not say so, I'm sure he is making a difference in their world as well."

==> Charles Cummings, PwC Atlanta**6 KUDOS IN 1 MONTH**
"I'd like to take this opportunity to send a quick note regarding Charles Cumming. In the time I have worked here I have found Charles to always be optimistic and eager to help. In particular we had an issue this past November with a print job for one of our symposiums. Charles not only stepped up to the plate, but he ensured the job was done by the morning of the event having stayed very late into the night to complete it. With the transition of the staff to the new services, it's been very comforting to know Charles is still here and willing to help at a moment's notice." 

"As many years as I've worked with you, you continue to amaze me with your work ethic and professionalism. I can't count the number of time I've needed special help with something, and you never fail to come through. It's not just doing your job, which you always do, but going beyond what is required and expected--and my expectations after all these years are high. You personify the PwC Experience, consistently delivering more than is expected. It's a pleasure to work with you."

"Charles' work ethic proves that he doesn't come to work just to get a paycheck and go home but he comes to do his job and tries daily to go above and beyond.   He helps people and appears to enjoy helping everyone. I have never once heard him say "that's not my job"; instead he says - sure, I'll be glad to help. If the request is out of his realm, he offers to get someone that can help then he contacts the appropriate person and follows-up.   The most amazing thing about Charles - he is always smiling and laughing. That is a great sound to hear."

"Charles Cummings continues to be the ultimate “go to” person for all my complex reprographic requests. Charles listens to my requests, makes useful suggestions, understands the expectations and importance of the final deliverable and always delivers on time and with a smile."

"Thank you so much for bringing my completed print job to my desk. I came in late this morning (dr appt) and the box was sitting there on my desk. It was not only above and beyond, it was a huge relief and a big time saver!"

"As Charles is now a member of FSO, I have noticed that he still continues to have the same good work ethics as he has always shown to PwC. Charles has been mentoring the new FSO team members on how to use the reprographics equipment and handle the numerous requests that are come in throughout the day. He is very thorough in explaining the PwC policy to the new FSO employees and assists very well in getting them acclimated to the PwC culture. I will say that Charles has been very patient in helping the new FSO employees as they strive to provide the same superb service as he delivers on a daily basis.  It is very obvious that the new employees look to Charles as their role model and have the greatest respect for him."

==> Charles Turay, Larry Beal & Penny Vaughn, PwC Washington DC (1730 Pennsylvania Ave)
Thank you all for assisting with coordinating the VAN Operation Jumpstart clothing collection. We were happy to see that we did get some collections thanks to your efforts, and I know you all worked hard to try and communicate the collection throughout the office. We dropped off the donations last night at the event and wanted to say thank you for contributing to PwC's commitment to supporting Veterans. 

==> Christy Robledo Rictor Harris, & Tamon House, PwC Houston
I just wanted to specifically thank both of you (and please pass my thanks to your team) for making sure that this last minute request was completed. I very much appreciate your help and hope that you have a great evening. 

==> Elizabeth Certuche, PwC Spartanburg
I wanted to let you know that Elizabeth is doing a wonderful job here in the Spartanburg office. It is clear that you were very meticulous with your training. Not only did you do an excellent job training Elizabeth but, also with the work you did during your stay at our office prior to hiring the new FSO staff person.

==> Francis Flete, PwC Jersey City
You rock Francis, Thanks so much, as always you are so helpful & professional!

==> Frank Moore & Robert Hensh, PwC Philadelphia
Thank you and Rob so much today for helping L&D find the materials for Thursday's course!  I really appreciate you stopping everything and figuring out Exec Com had shipped it to me.

==> Gerard Lyons, PwC Florham Park 
You are always so helpful and happy to do whatever is asked of you. Even though you were one of the only one's in the office yesterday, you took the time to help me. I appreciate your willingness to jump in whenever is needed and with a positive attitude. 

==> Israel Hernandez Del Hierro, PwC Denver
Israel does such a great job with whatever any job that comes his way in repro.  He is extremely responsive, thorough, kind and has the best attitude! I really appreciate his communication style, attention to detail and his project management skills.I trust that Israel will complete whatever project I send him with ease and he will ask questions along the way if necessary. He reviews each request and responds within a timely manner, communicating any potential delays due to workload, etc. A big THANK YOU to Israel, we appreciate all your hard work! 

==> Janette Davies, PwC Charlotte
I just wanted to send you a quick note to say thank you for assisting me with the file request. I know it was late in the day, but you were willing to stay and make sure that my request had come through, the file was in fact in Charlotte, and send it out by overnight mail.  

==> Jeremy Ifill, PwC Hartford
I really appreciate your help - your positive attitude is so appreciated!

Thanks so much for moving my files drawers from the 23rd floor to a new set of drawers on the 24th floor, as well as my mail folder. That was fast!  I checked them out this morning and you did a great job of organizing them the way I had them set up on 23. I really appreciate the great service and support that you provide. 

==> John O'Gara, PwC Chicago
You are a superstar! 

==> Kapeka Eason, PwC
Just want you to know that Kapeka when out of her way to help with a mix up on a conference room today. She was a great help.

==> Kevin Norris & Terence Smith, PwC Philadelphia
Wanted to extend a huge thanks to you and Kevin for the work you did for me tonight.  The ability for you two to turn around my presentation materials was absolutely clutch. Your help is so significant to me and us as a firm. Really, really appreciate it. Thank you both.

==> Lance Fawbush, PwC Atlanta 
He is always willing to help, and go the extra mile to ensure that things are taken care of and the PwC standards are met. He has great pride in his job and it shows day in and day out without wavering. I know that when Lance contacts me regarding a request, I know without doubt, it will be taken care of. He does excellent work and he is always on top of things. I appreciate everything Lance has done today, yesterday and moving forward.

==> Larry Beal, PwC Washington DC (1730 Pennsylvania Ave) 
"I wanted to send a quick thank you on your team's performance this afternoon. While on the walk here from the client site, my manager realized he had not booked a meeting room through you and your team. With our meeting in less than 15 minutes, we began to panic as the rooms seemed filled and there were no spill over spaces. Without breaking a sweat, you and your team not only found us a room, but went above and beyond and found us a better room, to accommodate our meeting with a potential teaming partner.Thank you so much for the support. Not just today, but as always. Much appreciated!"

"I wanted to take a brief moment to comment on Mr. Beal's exceptional work performance. He has displayed an exemplary work ethic and is always willing to lend a helping hand within the times I have worked with him. His willingness to ensure the conference rooms are organized for the PwC Security Briefings is appreciated so the security staff can focus on the task at hand. Mr Beal is a pleasure to work with." 

==> Larry Beal & Taria Singleton, PwC Washington DC (1730 Penn Ave)
"Thanks again for your help this morning before, during, and after Charter Board Partners' event. We are so appreciative of the space you shared and for your responsiveness. It was a quick and successful morning, but we couldn't have pulled it together without your support (and PwC's partnership).  

You went above and beyond to assist with audio/visual, room bookings, food ordering and organizing, guest security/access, and materials delivery. You always help with a smile that makes working with you a joy. It is always a pleasure holding meetings/trainings at 1730 Penn Ave because of your smooth facilities management. 

Without your support the meeting and event would not have been possible.You both are the best!

I appreciate your quick response and pro-active attitude in coordinating the meeting room reservations and actual setup of the conference rooms, coordination of personnel access, and storage of supplies and HeroBoxes. These were all key factors in ensuring the events were a success." 

"I want to personally thank you both for your tremendously professional and supportive assistance as I've navigated my required access to multiple PwC office locations." 

"As always you anticipated our needs before we did and helped make the conference a success. Your positive attitude and tireless work ethic are what make 1730 a great place to work!"

"Larry Beal and Taria Singleton were key members in making the Howard University Site Visit go as smoothly as possible. Both were available in the days leading up to the event to coordinate details and logistics of the set up needed for the day and assist with catering questions. On the day of the event, both Larry and Taria went above and beyond to ensure all setup of the training room was correct, catering was set up, and students and staff knew where to go. They were also available for a few last minute requests and assisted in finding a few last minute supplies. Larry offered to give the tour of the office to the students, giving them a great experience. Larry and Taria had great attitudes and I enjoyed working with both of them! The site visit would not have gone as great as it did without them!"

"Please allow me to express my appreciation and gratitude for all that you do for me and my team when we have work to conduct at the 1730 Penn office. Your consistently exceptional customer service is exemplary. The way you greet us with a smile, recognize our names, help us find space to work individually and as a team, and the professional manner with which you greet our visitors. The way your keep all the working spaces, offices and conference rooms organized and clean. The manner with which you jump in to fix any technical glitches in no time. I can go on and on. Your high level of customer service and attention to detail shows your respect to us as individuals as well as your respect to our time and productivity. For all of this ThankYou."

==> Matt Simon, PwC Records Manager
I just wanted to let you know how much I have appreciated working with Matt Simon in the first 90 days of the transition.  Matt has impressed me with his ability to dive in and learn the Records procedures and details of RMS system. When issues arise he consults me appropriately and together we resolve them. I look forward to further work with Matt. Thanks for hiring an experienced Records Manager who hit the ground running and brings a lot to the table. 

==> PwC Miami
I wanted to take a moment to thank you for the hospitality of the Miami office team throughout the planning and delivery of the Global Consulting leadership team meeting that took place yesterday. Alicia, Abel, Monica, Brittany, and Philbrick all provided great support around making the necessary arrangements for a large group of strangers to operate a successful meeting in an unfamiliar venue. The help and friendliness were much appreciated. Many thanks to you and your team.

==> Patricia Pritchard and Raul Torres, PwC Rochester
Patricia and Raul have been fantastic handling all the logistics for this large session.  I don't have worry about anything now - they do things exactly the way the need to be done. Most important, this allows me to focus on my responsibilities of facilitating these large meetings.   

Patricia has been proactive about reaching out to me week before the session making sure I did not forget about the timing for food ordering, room set-up, etc.  I have personally received a lot of compliments on how 'smooth' these sessions are.  As much as I would like to believe I am a good facilitator (ha!), I would not be able to deliver a high-quality product to my client without Patricia and Raul helping me.   

==> Patricia Pritchard, PwC Rochester
I just wanted to pass my warmest thanks for all of Patricia’s hard work and outstanding contributions that she has done in the last three months. I know how much time and energy that her role demands and I deeply appreciate all of her efforts to adjust to change, turn things around and make it a great success. As always, it’s great to know that we can count on her to go the extra mile. Patricia, Thank you again for all you do for our group and for PwC 

==> Paula Dishmon, PwC Chicago
Paula was and continues to be a key component to getting this office set-up properly from installing a new coffee service to helping me manage the day to day requests for supplies.  She is always available when I reach out to her and she promptly responds to all my requests. Her dedication to her job as enabled me to perform my job without hindrance. It is a great pleasure working with Paula and I'm very appreciative of her efforts and hard work!

==> Regina Todd, PwC Nashville
Thanks for all your help!  

==> PwC Salt Lake City
I am very pleased by what I perceive to be an improved state in the SLC office. Surely cleaner. Definitely more organized...the mailroom, repro area, file area, kitchen and general public areas. Things that used to bug me, seem to be much better. There used to be "stuff" sitting in open cubes ....no more. 

==> Roberto Carrillo, PwC Seattle
Just wanted to thank you for going through the presentation after printing it and prior to bringing it upstairs and noticing the page errors. This always makes a difference and of course ensures we deliver an error free document to the client. 

I wanted to recognize Roberto for helping me meet some very tight deadlines today. He completely dropped everything and made the request a priority which was a great experience for both myself and the requestor (and the client as well)!

==> Ron Roberts & Ty Harris, PwC Philadelphia
I just wanted to let you know what a great job Ty Harris and Ron have been doing cleaning out cubicles and file drawers. I know Ty is new to your organization but I'm really happy to see that you, once again, have picked a really nice person for our Firm. He is as personable and helpful as the rest of you! 

==> Sonia Hernandez, PwC LA
Pursuant to our conversation last Friday afternoon I wanted to say thank you for all that you have done for our mail room and our reprographics departments. The gentlemen look superb in their fresh white shirts and ties. They are a compliment to you and their appearance demonstrates and enhances their professionalism. 

==> Terence Smith, PwC Raleigh
It is clear that Terence has set up all the office functions in the Raleigh office to run efficiently. Everything is well signposted and organized. Terence is quick to offer his assistance and is clearly very dedicated to helping everyone in the Raleigh office. Terence is an outstanding ambassador for the Raleigh office.

If Terence had not responded so quickly to this situation, we would have missed our deadline. I really appreciate Terence's willingness to pitch in and help out at crucial times like this one.  

I really appreciate your pitching in and helping me to get the financial statements copied, bound and shipped. Even though it was snowing outside creating hazardous driving conditions, you stayed until the job was complete. It is great to know that you are always willing to pitch in and assist when needed/requested. 

==> Teresita Arenas, PwC Orlando
Thank you again for your hospitality towards me and my client last week. It was a true example of collaboration and teamwork as you helped get me from Philly and my client from Dallas all situated in Orlando. 

Your willingness to go above and beyond enabled our partner to deliver a quality product to over 100 CEOs at the conference. Thank you for all the hard work and commitment as well as the support that you provide to me and our teams that enable us to better serve our clients and the broader firm. 

==> Vanessa Oruska, PwC Philly 
Thank you for your help with this. I know it was a long, grueling project and a ton of work.  I appreciate your hard work and dedication to get this completed this month.

To all the FSO employees that clients took note to brag about, THANK YOU for working tirelessly to deliver Service Extraordinaire with a smile. Keep up the the EXCELLENT work!

Never lose the passion, the smile and the ability to put yourself in our clients shoes and get to know what they might be thinking that makes you so special! 

All of you are out in the field and have the power to make an incredible impact and a difference in the wealth and success of others.

I look forward to hearing more stories from our clients how our team has made a difference.


IT IS YOU that makes FSO who we are. Love Life!




Mitchell D. Weiner
Chief Happiness Officer  

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"If you are not afraid to face the music, you may someday lead the band"
~~Spuk Tiding
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InspireME Friday: Overcoming Adversity and Achieve Your Dreams

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"Realize deeply that the present moment is all you have. Make the NOW the primary focus of your life.” ~ Eckhart Tolle, “The Power of Now”


Good Morning Folks,

Jonathan Swift wrote, “May you live every day of your life.”  While it is clearly obvious that we are alive—living and breathing human beings, how much of the time we are spending on Earth are we really living? How can we tell?

An entire lifetime can be spent on searching outward for the true purpose of life. There is no right or wrong scenario in the notion that we embark on this journey of self-realization. However, when we refuse to acknowledge our Being as the ultimate truth, we are indeed living, but solely for the betterment of others.

So… How can we live every day of our lives? After over a decade of study there are a few ways I’ve learned to live a mindful and peace life.

==> Be Present. 
To live in the present means to BE present in all you do. Observe your thoughts as if your mind was a separate entity from self. Take a few moments throughout the day to be still and honor the time you spend with your higher self. Remember, this moment is the most important one of all.

==> Be Compassionate. 
Hardly any effort can be found in expressing compassion for anyone who is in need of guidance. It is our natural instinct as compassionate Beings to offer assistance in times of need. But when the hurtful words of another creates a lasting emotional scar on one’s heart, the ego can be diffused by showing love and compassion for the one inflicting the hurt.

==> Be Grateful. 
The Buddha said, “You have no cause for anything but gratitude and joy.” When you feel as if there is a lost sense of hope in humanity and receive a “reality slap” from your current circumstance, it is the perfect opportunity to look within. There is much to be grateful for when we are present and aware of our gifts.

==> Be Yourself. 
Many of us have experienced conditioning in our childhood that only accommodate others – in our thoughts, actions and speech. It is by fear that we continue living in this mindset throughout our adulthood, and by choosing to unravel the layers of the past can we truly be free. Make this a daily practice, for being yourself is one of the most precious gifts you can give to others, and to your soul.

Thanks to Michelle Rosado from providing today's inspiration and to you for soaking it it in.

Pick up Michelle's book "Pursuing Your Destiny: How to Overcome Adversity and Achieve Your Dreams"for more inspiring messages.

Have fun kids and you MUST.. ENJOY THE RIDE.. We are a blessed and
excited group and I am forever grateful for your support.

Have a HAPPY, SAFE and HEALTHY Weekend.

Love Life!


Mitchell D. Weiner
Chief Happiness Officer  


. . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 
“The only true wisdom is knowing that you know nothing.” 
~~Socrates
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Looking After The People Who Look After You

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"If you look after your staff, they'll look after your customers. It's that simple." ~~Richard Branson











Good Morning Folks,

Spring is in the air this beautiful Monday morning, and also in my step.

As Richard Branson says, "If you look after your staff, they'll look after your customers. It's that simple."

We train people well enough so they can leave, and treat them well enough so they don't want to. To me being a great boss means hiring talented people, loving them every day and letting them know it.

For years my brand has represented perfection. It has been synonymous with the best service and best people ever. 

Whether a salesperson, an experience associate, a records manager, an informationalist, or messenger, what makes our folks so special is their ability to think beyond their daily tasks and think like our clients. 

"What would the client want? What do they need? How could I be more proactive in their eyes? How could i really impress them?"

As a true partner who never stops looking out for you, we always take that extra second to ask and then ACT! We know that productivity is about all about delivering quality and value and working smart. (With a smile!)  

To our FSO rockstars I remind you to put our promise to practice. You hold the power to make an incredible impact and a difference in the wealth and success of others.

Treat our clients like gold. Be a good listener be a good friend, be generous, don't be critical, don't try to find fault, at the end of the day— smile.

Treat your teammates like family and never ever give up and I promise you will thrive.

As we head into a new week remember that everything we want to achieve is in our grasp! Everything we dream about can happen. We just have to have the conviction to go get it. We have to have the heart to make it happen and the desire to put forth the effort.

Your energy, enthusiasm and professionalism are always greatly appreciated and looking forward to a great week!

Inspire a Nation, Fulfill Dreams and Love Life!




Mitchell D. Weiner
Chief Happiness Officer  

Ted Tuesday: Advertising Guru Rory Sutherland— "Perspective is Everything"

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"In truth, brand value is not determined by the flagship product or main service of an organization, it is determined by all of the factors that affect perception. What affects perception? Everything and anything that a customer perceives and thinks about your business," says Rory Sutherland. At TEDxAthens, he makes a compelling case for how reframing is the key to happiness.


Good Morning Folks,

What a rare treat we have for you this fine Tuesday morning.

Rory Sutherland is Vice chairman of Ogilvy. He stands at the center of an advertising revolution in brand identities, designing cutting-edge, interactive campaigns that blur the line between ad and entertainment.

From unlikely beginnings as a classics teacher to his current job as Vice Chairman of Ogilvy Group, Rory Sutherland has created his own brand of the Cinderella story.

He is creative, funny and compelling in this amazing brilliant talk opining why looking at our lives through a different lens may be the key to greater happiness, no matter what challenges we face.

Motivating people, our own key to success at FSO, is often about perspective. Really small changes can make dramatic impact of whether something is boring or interesting, good or bad, safe or unsafe, ... you get the picture.

Rory also gives really strong arguments that:
- when making decision we should base it on technology, economics and psychology
- selling our product is not solely about the quality of product or price but also about perception of our service
- if we have a great service/product but perception of it's quality is that it's bad, don't spend money making it better, spend money changing perspective

All of this is supported by high amount of examples. Rory touches on an interesting topic which is mechanistic innovation and blooms into perception…

‘The london underground cost several billion dollars to reduce commutes by 40 minutes.’ – alternatives would have been to serve free alcohol on the trains or hire supermodels to patrol the aisles. Both would have been cheaper and would have changed perception on the trains being much faster”

This is an interesting distinction, the truth is irrelevant, and in many cases, the truth is more costly than changing the perspective of the user or customer. Several times, the truth isn’t even relevant. When users of the London underground were polled after the 40 minute reduction in time, many didn’t care.

When a problem is solved or an innovation is being created, the truth should not be the end goal, but whatever perception aligns with the business in changing customer perception cheaper. When a company listens to the customer and directly affects the perception, it is a powerful differentiator.

A second point, is thinking from a logical and somewhat economical perspective isn’t always what’s needed. The most difficult things in business to replicate are experiences. Ask yourself if Star-bucks had the goal of being the fastest coffee barista, how difficult would it have been for others to improve and replicate?

Although a customer’s time is important, if Starbucks focused on being fast at delivering coffee instead of their focus on overall experience, it would have become an entirely different company.

A third and final point is the value of brand equity in influencing perception. Rory describes a 5-star restaurant with world class food, yet sewage runs throughout the restaurant. The restaurant could spend a high amount of money on making the food even better, yet no matter how much money is spent on improvement, the sewage has a greater negative affect on perception.

In truth, brand value is not determined by the flagship product or main service of an organization, it is determined by all of the factors that affect perception. What affects perception? Everything and anything that a customer perceives and thinks about your business –  from a negative yelp review to brand confusion caused by mixed marketing messages, to a change in positioning that has not yet affected perception. All of these misalignments are more powerful then truth, and that folks is the truth. 

What a great speech. ENJOY!



After watching this, how can one not be pumped, super excited and ready to rock.

With hat tip and big shout out to the Cleverly Engaged blog for your input.


Have a GREAT day and…. Love Life,



Mitchell D. Weiner
Chief Happiness Officer  


Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE

Shout Out Wenesday: Gerard Daniel Lyons— Measurable results. Value add. I love it!

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"Just because something worked 5 or 10 years ago doesn’t mean it will work in the future. You have to constantly change as the world changes, and sitting back on your laurels is a sure fire way to lose in the long run."






Good Morning Folks,

For years my brand has represented perfection. It has been synonymous with the best service and best people ever. 

Whether a salesperson, an experience associate, a records manager, an informationalist, or messenger, what makes our folks so special is their ability to think beyond their daily tasks and think like our clients. 

"What would the client want? What do they need? How could I be more proactive in their eyes? How could i really impress them?"

Today I wanted to salute one of our FSO rockstars, Gerard Daniel Lyons, who put this promise to practice. Gerard put together the list cost savings initiatives and ideas that follows. 

They were all truly worth reviewing, reading and most importantly ACTING upon. Not only do they address cost savings, but they are also environmentally sound. I really appreciate that.

We know that productivity is about all about delivering quality and value and working smart. (With a smile!)  Gerard' list exemplifies the value of hiring a true STRATEGIC partner who never stops looking out for you, who always take that extra second to ask and then ACT! 

In his words, here are some things Gerard does day to day with keeping costs in mind:

==> Reuse Boxes for shipping. Boxes from Reprographics Dept or Boxes from Vendors and Staples reuse them for shipping INSTEAD OF ORDERING BOXES WHICH CAN BE COSTLY.

==> Ship via UPS Ground when possible. In most cases it is fast and cheaper!

==> A lot of time I use pens from vendors give us pens. I make good use of those pens and keep them until no longer good to use. Imagine where most employees take their employers pens home without a second thought, if everyone from FSO brought their own pen to work and used that pen. Money would be saved.

==> I try to use my cell phone when making personal calls. I want to be respectful of that.

==> I think when wanting to get something done and it may involve usage of the company the simple thing to do is ask your boss or supervisor instead of just doing it.

==> Using brown packing paper instead of bubble wrap.

==> Also reuse packing from incoming shipments.

==> I feel the less we have  around our desk areas the better I feel. Keep things simple and neat.

==> When setting people up with UPS Campus Ship, I set it up so that the option to ship via UPS can be defaulted to shipping UPS Ground but the other options are still there.

==>  find that since there is less to ship to the Tampa, Fla Office I will just mail it via USPS Mail instead of UPS.

==> We use to ship Tampa Mail via UPS 2nd Day Air. When I ship now I ship UPS Ground.

==> Something I should do is bring my own cup in for Tea instead of using the paper cups all the time. Something I should do!!!!

==> Use less printing and do more online. This is something I need to do. It is helpful to print things out for updating the shipping system but less printing would be helpful by all.

==> Turn lights off!!!!!!!!!!! I cannot tell you how many times I have walked by desks and cubes and work areas where no one is there but desk and cube lights are burning away. Shut lights off when not in use.

==>  Recycle. People should be more aware of what they throw in the trash. Is it trash??? Is it plastic, Metal, Batteries, Bottles, Cans, Paper??? Can these items go to recycling. Think Green!

==> Avoid future Healthcare Concerns. Think Organic!!!


Gerard, you have some excellent ideas, and very valid points. Most employees think of their employer's budget as a bottomless pit and can be very careless spending money that's not theirs. But you manage their budget as if it's your own wallet.

Not only do your ideas address cost savings, but they are environmentally sound. I think your last point about Healthcare always deserves more attention then companies pay to it. As the expression goes, "if you don't have your health"….

Thank you for sharing your ideas and smarts and thanks to your manager, Andrew, for being a business leader and not just a cheerleader and ensuring your team is empowered to make a difference.

Perhaps the real message was this: don’t romanticize the past of your business. Just because something worked 5 or 10 years ago doesn’t mean it will work in the future. You have to constantly change as the world changes, and sitting back on your laurels is a sure fire way to lose in the long run. -

There is great merit in exploring the talents people like Gerard have, developing them, encouraging them, and taking them to the next level. And bringing out the best in this often forgotten hourly demographic is where FSO stands apart.

With good leadership, as we prove every day, regular people can accomplish greatness when they work together as a team doing what they do best. 

Indeed - the mark of a true leader is getting others to perform beyond their own expectations. Parents and sports coaches alike can agree to this. 

Measurable results. Value add. I love it. Gerard Daniel Lyons, we salute you.

Now lets put more ideas into action that I'll look forward to sharing right here.

Inspire a Nation, Fulfill Dreams and Love Life!



Mitchell D. Weiner
Chief Happiness Officer  



Throwback Thursday: The Cell Phone, Once The Butt of Jokes, Turns 40

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"It’s important not to overstate the benefits of ideas. Quite frankly, I know it’s kind of a romantic notion that you’re just going to have this one brilliant idea and then everything is going to be great. But the fact is that coming up with an idea is the least important part of creating something great. It has to be the right idea and have good taste, but the execution and delivery are what’s key."
~~ Sergey Brin. Interviewed by Jemima Kiss for The Guardian (UK) newspaper, ‘Secrets of a nimble giant’, Wednesday 17th June 2009


Afternoon Folks,

Ironic: I just landed and my cell batteries had died leaving this post queued but unsent until now.

Did you know you can buy a Juice Pack case for you phone which doubles memory life and also carry these spare batteries that look like memory sticks, except they are battery sticks. (Which I keep forgetting about myself, Lindsay??)

All of which leads me to marvel at how far we've come in the 1980s since the cell phone was introduced, and mocked as most innovations are from people set in their ways, afraid of change, unable to (re) IMAGINE a new and better way of getting business done. As Kevin R. Dusold wrote in comment to one of my LinkedIn postings, "Positive change is not inevitable. The only change that is inevitable if you don't change, is the decline of company growth. Many companies resist change, and it is to there disadvantage."

That in mind... April 3 marks the 40th anniversary of the first cell phone call. It was Marty Cooper (Pictured above), a Motorola engineer who made that call in 1973. According to The Verge, Cooper called up Joel Engel, who was also working on a mobile phone at Bell Labs, and said: "Joel, this is Marty. I'm calling you from a cell phone, a real handheld portable cell phone." Cooper used Motorola's DynaTAC to make that first call, the brick phone that would gain a permanent place in pop culture through characters like Zack Morris from "Saved By The Bell" and Gordon Gekko from "Wall Street."

It really is incredible to think about how far cell phone technology has come in the past 40 years. The first cell phones weighed over 2 pounds, cost thousands of dollars, and had a battery life of around 35 minutes.  At a little under eight inches long, yours for a basic charge of $60 to $100 per month, plus tolls. Carry it to the beach, the supermarket, the yacht, the fox hunt, the golf course, the hideaway where you went to get away from it all. Makes it hard to imagine ever complaining about your smartphone again.

It was an impressive technical feat at a time when people didn't even have cordless landline phones yet. But the press wasn't exactly bowled over. Anyone who thinks 21st-century tech bloggers invented the snarky takedown of a promising new technology should have a look at the Associated Press report that ran in newspapers across the country the next morning:

New York, N.Y.—AP—Dick Tracy may have pushed it. A television set in a wrist watch, for heaven's sake. But that telephone in the secret agent's heel is almost here—if you're the Jolly Green Giant, have a jolly green bank account and can wait until 1976.

That's when Motorola, Inc., hopes to come out with its portable phone,
Zing! In fact, the skepticism was warranted—all the way up until it wasn't. Thanks to technological, regulatory, and infrastructure hurdles, it was another decade before a Motorola executive made the first commercial wireless call on a Motorola DynaTAC phone, in October 1983. And it wasn't until the 1990s that handheld cellphones began to achieve mainstream popularity. 
Most reporters were careful to cast doubt on how many would really be willing to pay for that privilege. The Christian Science Monitor piece was headlined, "Really Portable Telephones: Costly But Coming?" A 1980 Washington Post story cited what seemed like an optimistic AT&T marketing study indicating that "as much as 13 percent of the business community would be interested in purchasing one of these advanced systems." But a few early evangelists—surely mocked by their contemporaries—saw even greater potential. In the Globe and Mail in 1983, Jonathan Chevreau wrote (emphasis mine): 
Because of the current high cost to users, the popular notion is that
 of the high-powered business executive making deals by using a telephone
 in his car during rush hour traffic. But cellular radio is far more than that—the technology ultimately 
could replace the ordinary telephone, providing a means of communication 
that would be as personal as the watch or portable radio. 
Indeed, one of the offshoots may be that eventually each person will
 have a "personal telephone number," which could remain the same for life.
Far out! But even among visionaries, few believed the technology would ever go quite that far. "Cellular phones will absolutely not replace local wire systems," one expert source told the Monitor. "Even if you project it beyond our lifetimes, it won't be cheap enough."

That naysayer? One Marty Cooper.

The DynaTAC was just the start of the cell phone, of course. From brick phone to iPhone, here, Via the Huffington Post, are the most important devices in the cell phone's four-decade history (in our estimation, at least).

Howard H. Aiken, was quoted in Portraits in Silicon (1987) by Robert Slater as saying "don't worry about people stealing your ideas. If your ideas are any good, you'll have to ram them down people's throats."

We understand.

FSO is in the business of ideas. Every day we help our clients increase productivity, decrease costs, take better care of people and get more done with less resources. Whatever will become the best business invention since the cell phone is mostly taking shape in the labs of our (re) Imagine team, and being rolled out to over 300 clients across 57 cities today.

If you want to know what you are missing, contact me personally for a FREE assessment. Like Motorola's phone of the 1980s, FSO has to be seen, felt and experienced to be believed.

As we think about our individual impact and the difference that we can make, we realize that it affects others. Like with Marty Cooper's passion for his invention of the cell phone, let's ensure that we are always working together to strategize ways to make other's lives better through opportunity. This is the Mitch way.  

Let's continue to be an amazing team, working together to find others to come with us on this awesome journey we call life at FSO! 

Thanks to Huffington Post and Slate for their reporting and to you for listening.

I hope everyone has the BEST day! Go FSO USA!!



Mitchell D. Weiner
Chief Happiness Officer  



==> InspireME Friday: 8 Ways To Keep The Boss Happy

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"The secret fear of every boss is that employees are screwing up but are not saying anything about it. So even if you're afraid some bad news might upset your boss, make sure he's informed."








Good Morning Everyone and Welcome to Your Weekend!

Thanks God it’s Friday and THANK GOD IT’S FSO!

Thank you for another great week. 

Lots of amazing stuff happening. From the Eexecutive Leadership Team to each and every employee, THANKS for the effort, passion and hard work. 

Well done! That's why...

Hope springs eternal on this delicious Friday morning.

To set your head in high spirits before sending you off to all this glorious planet offers on a Spring weekend, I share a piece by Geoffrey James— author the world's most visited sales-oriented blog 

Geoff's recent column, "8 Core Beliefs of Extraordinary Bosses," drew a flood of responses.

But there's one thing he didn't mention: An extraordinary boss communicates his expectations clearly to his team. That way, everyone understands what it will take to make your company succeed.

With that in mind: If you are the boss, you'll want to share this column with your team, because it will make your job a heck of a lot easier. And if by chance you're not the boss, memorize this column-because it contains the key to long-term success.

==> 8 Ways To Keep Your Boss (or investor) Happy By Geoffrey James

Here are the rules for keeping your boss happy:

1. Be true to your word.
Your boss wants to trust you. Really.  Therefore, whenever you accept an assignment, follow through religiously, even fanatically. Do what you say you're going to do. Never over commit, and avoid hedging your bets with vague statements like "I'll try" and "maybe." Instead, make your word carry real weight.

2. No surprises, ever.
The secret fear of every boss is that employees are screwing up but are not saying anything about it.  So even if you're afraid some bad news might upset your boss, make sure he's informed. Note: If your boss consistently "shoots the messenger," you can ignore this rule-because his behavior shows he doesn't really want to be in the know.

3. Be prepared on the details.
Your boss wants to believe you're competent and on top of things.  That's why she sometimes picks an aspect of your job and begins randomly asking penetrating questions. Therefore, whenever you're meeting with the boss, have the details ready so you can answer these queries with grace and aplomb.

4. Take your job seriously.
Bosses appreciate individuals who truly care about what they do and willing to take the time to achieve a deep understanding of their craft. Bosses need people who have unique expertise. You don't have to be a pro at everything, but you should definitely have a specific area of knowledge that your boss values.

5. Have your boss's back.
When you see your boss about to make a foolish decision, it's your responsibility to attempt to convince him to make a different one. Make your best case, and express yourself clearly. However, once the decision is actually made, do your best to make it work-regardless of whether you think it was the right one.

6. Provide solutions, not complaints.
Complainers are the bane of your boss's existence. Nothing is more irritating or more boring than listening to somebody kvetch about things that they're not willing to change.  So never bring up a problem unless you've got a solution to propose-or are willing to take the advice the boss gives you.

7. Communicate in plain language.
Bosses are busy people and have neither the time nor the inclination to wade through piles of biz-blab, jargon and weasel words. When dealing with your boss, speak and write in short sentences, use the fewest words possible to make a point, and make that point clear and easily understandable.

8. Know your real job.
Regardless of what it says on your job description, your real job is to make your boss successful. There are no exceptions to this rule. None.

And, by the way: Your boss's real job is to make you more successful. The reversal of these priorities is the source of almost all organizational problems.



When it comes to making the boss happy, all of us at FSO are fortunate to work for a company with hands-on leaders who work tirelessly to ensure we provide a warm and highly inspirational environment for YOU (our employees) and our clients.

Everyone on the team knows their position and role and they work in harmony to execute greatness. That is what FSO is all about – a perfect harmony of perfection and greatness.

We have a great company! Great focus on the people! Great management! Great rewards and recognition programs! Great references! 

I cannot tell you how much I care about you, our employees. How much our employees care about our customers, and how our teamwork across the great USA is paying off.

Know that you very much inspire me and I rely on you, the FSO team, to make a difference.

With that said, be smart… be clever… be personable …and most of all make the most of this glorious spring weekend.

Have a GREAT day and a BETTER weekend!


Mitchell D. Weiner
Chief Happiness Officer  



Encourage, Recognize & Empower: Together We CAN Do It!

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"I lift thee and thee lift me and we ascend together."





Good Morning Folks,

WOW!!!! 2014 let it Shine, let it Shine.

FSO has taken the industry by storm! With operations in 57 major US cities and a clear focus on concierge service, our goal remains the same - to help firms improve operations & SAVE MONEY.

Specializing in transforming front of house and back office operations, we are excited to share with you how our clients are leading changes in their firms that are driving cost savings, increasing profitability, creating operational synergies and efficiencies, attracting top talent and taking better care of people - all with FSO!

We're well practiced in the art of hospitality, and there's this sense that we've all been friends for a very long time.

To help our people help you make this happen, FSO is bringing to life amazing and exciting new awards & recognitions. I think every day, regardless of your job title or gravitas, you need only to ask yourself and those around you - how can I help YOU do better things, in better ways?

How do we overachieve our competitors? It's always been a simple formula for me: "Love your people and let them know it" -- the simple recognition that what they do matters.

It all about "putting yourself in others shoes"; empathy is one of the key qualities to flourish and blossom the talent. Showing and truly believing in what someone can achieve always helps them get there.

Everyone is talented at something. We help them discover their talents. Talent will come out if there are opportunity, reasons, and incentives to do so. I find this enables and encourages talented people to do what they really want to be doing - more.


We create an environment that focuses on developing the strengths and unique talents of the individual. We open their eyes to the endless possibilities of believing in themselves. 

Passion is the energy that keeps us going, that keeps us filled with meaning, and happiness, and excitement, and anticipation. Passion is a powerful force in accomplishing anything you set your mind to, and in experiencing work and life the fullest extent possible.

Talent often resounds with passion. Whether as a co-worker, manager or non business relationship, if you can help people identify their passions and identify what it takes incorporate their passions into daily life and short and long term goals, then you will have a chance to see people thrive and be producers and leaders not just cheerleaders and followers.

Ultimately, passion is the driving force behind success and happiness that allows us all to live better lives.

Our people are endlessly unique in our abilities, needs, attitudes and beliefs. We are a blessed team and we have been lighting up the nation.

To our team I ask: "Rock it and make a difference everywhere today. Front of house sites. Put on that extra smile and share a positive FSO smile and attitude to everyone that comes to our front desks. Security. Meet and greet and more. Make today, FREE smiles day." They will smile bigger.

So go out of your way to smile to everyone. Or to nod. Or to introduce yourself.

And when someone does something that helps you, even in the smallest way and even if it's their job, go out of your way to say thanks. Make it your mission to recognize the people behind the tasks: the people that support, that assist, that make everything possible.

To our leaders I ask you to: "Encourage. Compliment on things that your team does well-- Be authentic and a role model and not a judge; be enthusiastic as a model." Show people they matter--especially to you. By recognizing people--especially those who have been conditioned to not expect to be recognized--we add a little extra meaning and dignity to their lives.

At every level at FSO, I encourage you to teach... to share with others. I’ve seen this reignite passion and provide a sense of purpose beyond their daily work load.

Acknowledgement and enthusiasm of another’s talents breeds confidence. Celebrate one another regardless of age or circumstance. Offer genuine praise, support and encouragement. Believe in others even when they can’t believe in themselves. Create a safe and fertile environment for the birth of new ideas.

Most importantly we have to understand that as an individual you can only go thus far, but as a team you can achieve greater success....  When you have your teams fullest dedication and passion and that's when they are connected to a common goal..... Nothing can stop them from achieving it.


As I moved forward and up in my own career, I realized that it's important to pay it forward and give it back. Always. I want to be known as someone that shares knowledge, not hoards it. If I can inspire a person, their talents will blossom.

Because at the end of the day, the most important resource in the entire universe is YOU. Products, services, innovation, ideas, breakthroughs – they all exist in your head, your heart and your hands. The output of your thinking, the engaging of your heart and the enlistment of your hands create profound results.

For me, it is a dynamic life and I never miss an opportunity to put 'smiles on the heart' of colleagues. The heart is the most important measure of the employee; if he/she is truly involved in the moment and working from the heart then good fortune happens. 


Yes we want to be the happiest place to work but we also want to build a nation of better business professionals and leaders.

Together, "yes we can" do it. We are pumped super excited and ready to rock.

Have a GREAT day and a BETTER week!



Mitchell D. Weiner
Chief Happiness Officer  






Ted Tuesday: Dr. Michael Norton: What To Do With Your Money?

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Dr. Michael Norton shares his research from behavioral economics about ways to spend money to increase happiness. Hint: it is not about buying more for ourselves..







Good Morning Folks,

I'm on the road so I have to be brief but I've found a special treat to inspire you on Ted Tuesday.

Harvard Business School professor Michael Norton's counter intuitive talk challenges the way we think about money. If you think money can't buy happiness, maybe you're not spending it right.

Indeed money can buy happiness — when you don't spend it on yourself. Listen for surprising data on the many ways pro-social spending can benefit you, your work, and (of course) other people. (Filmed at TEDxCambridge.)

OK folks. I have to run or I will be late. Promise me to not let anything get in the way of your passion to succeed. Reach. And to be the best you can be. So go out of your way to smile to everyone. Or to nod. Or to introduce yourself. You are the right people at the right time to make something great.


Have a GREAT day and…. Love Life,


Mitchell D. Weiner
Chief Happiness Officer  

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE

Innovate or Capitulate: In The Struggle For Survival, The Fittest Win

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"Change is Good. You Go First, Because somebody's gotta win. It might as well be you."




Good Morning Folks,

"Innovation" is one of those buzzwords you hear all the time. People are always talking about being a "leader in innovation" or "taking innovation into the twenty-first century". It can look like some kind of innovation nation out there it's hard to tell who is devoted to innovation and who is simply paying lip service to It. We at FSO are serious about innovation. So serious that we use the word (re) IMAGINE to define who we are: a partner dedicated to always finding new and better ways to improve service, lower costs and take better care of people.

I believe complacency is when innovation ends. The advantage every business has, but few in our industry leverage to the advantage that we do, is the ability to innovate and reinvent. So many great companies lose their edge and end up playing catch-up until they're obsolete. That’s not going to happen here.

Dramatic paradigm sights are occurring in every industry, YOUR industry because traditional barriers to entry don't exist anymore. If you don't think a new era of change and creative destruction isn't headed to your door step, you are sadly mistaken. If you want to be on top, you have to look at innovation in a new, interactive way. You have to believe it is worth coin, its worth doing wrong. You have to be willing to try your model, test it, innovate around it, get out, screw up, and then do it right. You have to understand that speed is everything in an electronic realm because you can fix mistakes before anyone realizes that mistakes were made.

We are facing the biggest transformation the way business is conducted since the industrial revolution. If you are willing to innovate, you are taking steps towards crashing your competition.

The problem according to ANTHONY IANNARIN of there sales blog is change, He writes:
==> Change is more difficult than you believe. Having an intellectual understanding the reason something needs to change isn’t enough. An emotional need to change is necessary and more powerful. 
 ==> Change is psychological. You first have to have a shift in your mindset, your personal philosophy, your personal psychology. Without that shift, there will be no change.
Why something is being changed is more important than how that change is accomplished.
==> Change takes longer than you believe.  It takes longer to sell, longer to build consensus, and longer to execute before results are seen. It is mistake to believe the results of change will be realized quickly, even though change happens in a second 
==> Change comes with built-in enemies. The very fact that you are trying to make change will cause some to oppose you. Resistance is your enemy when you try to change yourself. 
Most change initiatives die not because the idea isn’t good or necessary but because it was poorly executed. The change is usually poorly executed because it lacks executive engagement. People are exceptionally gifted at waiting out change initiatives. 
We overestimate what we can accomplish in a short period of time and underestimate what we accomplish over a longer period. When results don’t come fast, change initiatives are often abandoned. The better results were only a little bit further.
==> Sometimes change initiatives fail because too many variables are changed at once. One major change might have been enough to produce a result, but because so much was attempted, nothing really changed. When too much is changed, you can’t easily figure out what is working and what isn’t.
Radical change very quickly becomes the new status quo. It soon develops its own defenders who protect it from future change.
As an owner and CEO, I am keenly aware that rapid change in business and technology is the “new normal.”  The only way for our company to survive, let alone thrive, is to continuously reinvent and redefine— everything.

This means we can’t go backward, and we can’t stand still. We can’t rest on our laurels and we can’t keep doing what we’ve always done — even if we are doing our best, we need to keep doing it better.

Because at FSO, we never stop rethinking, refreshing and (re)IMAGINING a better future for our clients. 

We strive to give our customers the ability to do what they can’t currently do but would want to if they only knew it was possible.

The love running throughout this company is infectious and it’s impossible to not share it with everyone I come in contact with.

To our team: You have been given the opportunity to show what you’re made of, to be so much stronger and better than you were just the day before and to show the world of business a better way.  

So as you get ready to start your day take a second to think; how am I contributing to the FSO competitive difference? How can I be better?

How can I get to infinity and beyond? 

How can I be that star, that hero that brings to our clients all the positive change, wealth and success they deserve?

IT IS YOU that makes FSO who we are. Love Life!



Mitchell D. Weiner
Chief Happiness Officer  

...................................................................................................................
"In the struggle for survival, the fittest win out at the expense of their rivals because they succeed in adapting themselves best to their environment." ~~ Charles Darwin
......................................................................................................................



S. ANTHONY IANNARIN is the President and Chief Sales officer for SOLUTIONS Staffing, a best-in-class regional staffing service based in Columbus, OhioHe is also the Managing Director of B2B Sales Coach & Consultancy, a boutique sales coaching and consulting company where he works to help salespeople and sales organizations improve and reach their full potential. And he works ass an adjunct faculty member at Capital University’s School of Management and Leadership. Anthony teaches Personal Selling in the undergraduate program, and I teach Persuasive Marketing and Social Media Marketing in the MBA program.


Throwback Thursday: Look He's Back!!! It's Mitch From Archer!

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"We're well practiced in the art of hospitality, and there's this sense that we've all been friends for a very long time. It's because we have, all the way back to those 'Mitch from Archer' days."








Good Morning Folks,

It's amazing how many times I walk into a trade show or conference or accompany one of my reps to meet a prospective client and the person sees my face and says "Hey I know you. You're Mitch from Archer!

In most cases that's enough to seal a deal. Because the concept of outsourcing that I co-founded at Archer was so strong, so well-received, so effective, that's it's never been forgotten and largely unduplicated until I came back to show the market what it had had lost sight of.

And that's precisely why I came back in 2010, with a blank canvas, to deliver what the industry has forgotten- "The Mitch from Archer Brand." And so it is we stand as I write this today the fastest growing company in all of outsourcing.

With operations in 57 major US cities and a clear focus on concierge service, our goal remains the same - to help firms improve operations & SAVE MONEY.

Specializing in transforming front of house and back office operations, we are excited to share with you how our clients are leading changes in their firms that are driving cost savings, increasing profitability, creating operational synergies and efficiencies, attracting top talent and taking better care of people - all with FSO!

We're well practiced in the art of hospitality, and there's this sense that we've all been friends for a very long time. It's because we have, all the way back to those Mitch fem Archer days.

All of the positive associations with Archer I hear about as I travel nationwide got me into the cellar and looking through my scrapbook of those times. We were just starting out and looking at the pictures you too will agree it was much simpler then. In fact there were no cell phones, no Internet, and maybe if you were lucky you had Word Perfect and a fast fingered typist / file clerk as your document management system.

A lot has changed but what hasn't changed is the Mitch brand. My pursuit of service excellence, my passion to make our company the happiest place on earth to work and my ambition to build a nation of better business professionals and leaders. 

Have a throw back as we look at outsourcing circa 1990.






As you can imagine, since the Archer days, we've successfully transitioned and managed thousands of operations in our combined experience in the outsourcing discipline and continue to lead the charge in the industry. We pride ourselves on providing our clients the solutions and that addresses not just their tactical day to day expertise but the knowledge and subject matter expertise to achieve their long term strategic goals and objectives



At FSO, our goal in providing onsite outsourcing remains simple – to deliver phenomenal solutions that promise to take better care of the people, improve service and reduce costs. Our strategy to achieve this goal is straightforward - we are backed by highly trained, motivated, team oriented, passionate people who care about doing a great job for YOU.

As one of the founders of this unique business model over 25 years ago, builder of some of the largest outsourcing companies in the world, and as the pioneer and inventor of mail and office services outsourcing, I am a leader who is committed to identifying and driving change to provide the very best for our clients and employees.

Isn't there something we can be doing for you? (call me at 212-204-1193 for a FREE assessment)

Have a GREAT day and a BETTER weekend!


Mitchell D. Weiner
Chief Happiness Officer  





InspireME Friday: Making The Most of Life

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"Being yourself is one of the most precious gifts you can give to others, and to your soul."










Good Morning Folks,

So here we are at the end of another banner week for FSO. 

As I wake up this beautiful spring morning, I remind myself how grateful I am to have an amazing family of clients, employees, readers and social network followers. I am inspired by the growing audience contributions and look forward our daily interaction on Linked In. And I am truly moved that this blog, which started as a blank canvass less than a year ago, and is already a popular recurring read in two thirds of the Fortune 500 and AMLAW 200 firms nationwide.

Don't ever forget that you truly are part of something special by bearing witness to this galactic ride. Unlike almost every other company, you not only get to have the experience of being part of our incredible growth, but you get to contribute.

Jonathan Swift wrote, “May you live every day of your life.”  

While it is clearly obvious that we are alive—living and breathing human beings, how much of the time we are spending on Earth are we really living? How can we tell?

An entire lifetime can be spent on searching outward for the true purpose of life. There is no right or wrong scenario in the notion that we embark on this journey of self-realization. However, when we refuse to acknowledge our Being as the ultimate truth, we are indeed living, but solely for the betterment of others.

So… How can we live every day of our lives? 

After over a decade of study there are a few ways Michelle Rosadoprofessional speaker and best-selling co-author of "Pursuing Your Destiny: How to Overcome Adversity and Achieve Your Dreams", learned to live a mindful and peace life. She advises:

==> Be Present. 
To live in the present means to BE present in all you do. Observe your thoughts as if your mind was a separate entity from self. Take a few moments throughout the day to be still and honor the time you spend with your higher self. Remember, this moment is the most important one of all.

==> Be Compassionate. 
Hardly any effort can be found in expressing compassion for anyone who is in need of guidance. It is our natural instinct as compassionate Beings to offer assistance in times of need. But when the hurtful words of another creates a lasting emotional scar on one’s heart, the ego can be diffused by showing love and compassion for the one inflicting the hurt.

==> Be Grateful. 
The Buddha said, “You have no cause for anything but gratitude and joy.” When you feel as if there is a lost sense of hope in humanity and receive a “reality slap” from your current circumstance, it is the perfect opportunity to look within. There is much to be grateful for when we are present and aware of our gifts.

==> Be Yourself. 
Many of us have experienced conditioning in our childhood that only accommodate others – in our thoughts, actions and speech. It is by fear that we continue living in this mindset throughout our adulthood, and by choosing to unravel the layers of the past can we truly be free. Make this a daily practice, for being yourself is one of the most precious gifts you can give to others, and to your soul.

Abraham Lincoln said, "Folks are usually about as happy as they make their minds up to be."

Well, we've made up our minds to be happy, and to make everyone happy through our FSO way of doing things!! In fact we're so happy, the only thing that could possibly bring more happiness to our lives is the lovely box of chocolates (our inspiring Friday mascot pictured above)! 

Thanks to Michelle Rosado for sharing her inspirational thoughts and to you for listening.

Make the weekend special! 



Mitchell D. Weiner
Chief Happiness Officer  







(re) Imagining Possibilities. And Seeing Them Through.

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"Big companies that don't embrace change are ice factories. They should jump to the next curve or they will melt." ~~Guy Kawasaki







Good Morning Folks,

In the 1800s, there used to be an ice harvesting industry. People would cut blocks of ice from frozen lakes and ponds in the northern part of the United States. The ice harvesters were put out of business by the ice factories. They could freeze water in any city at any time of year. Then the ice factories were put out of business by the refrigerator companies. People didn't have to buy blocks of ice, go to the ice factory or have the ice man deliver ice. No company went from ice harvester to ice factory to refrigerator company.

In 1996, Kodak was a multinational company with a market cap of $28 billion and 140,000 employees. In 2012, it went bankrupt. In 2010, another photography company called Instagram was founded  and two years later with just 13 employees, was purchased by Facebook for $1 billion.

For that matter why didn’t Sears become Amazon, The Post Office and Pitney Bowes invent email,  Tower records become iTunes or Sony evolve from the Walk Man to iPod?

These are examples of the type of disruption beginning to happen all around us. We are moving from a linear world to a technology-enabled, exponentially expanding world.

Big companies that don't embrace change are ice factories. They should jump to the next curve or they will melt.

The journey of a thousand miles begins with the first step! Changing the world will not arise from the evolution of our past. It will arise from small groups of people creating our future. Such people are now able to change the world in unimaginable ways, and we seek to demonstrate the full extent of that possibility in the ways we are (re) IMAGINING business processes, costs, hospitality and taking better care of people via outsourcing.

There is no end to what you can achieve with outsourcing. Only the limits of your imagination hold you back. Go beyond what you think is possible – and you’ll find help from FSO who can take you further!

We’ll show you how to do more with less, and give yourself more time and money to spend on what really matters.

Thanks to Guy Kawasaki and Marc Winn’s Changing The World blog for providing the case studies cited and inspiring me this morning.

And thanks to you for helping us drive the different thinking that will defend against future change.

For the folks celebrating the holiday this week. Enjoy and regards to your families. 

From the Weiner family we can't thank you enough. 

Rock it and let's make it  a GREAT week!


Mitchell D. Weiner
Chief Happiness Officer  





Ted Tuesday: ALA Keynoters— Gabby Giffords and Mark Kelly: Be Passionate. Be Courageous. Be Your Best.

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"He has combined teamwork, leadership, communication and family in an unwavering commitment to succeed. "













Good Morning Folks,

In just a few short weeks several members of the FSO family and I will be on our way to Toronto for the Association of Legal Administrators premier annual event. These few days of knowledge and collaboration are just one of the many ways we are spreading the FSO way, driving visibility for our great brand and making powerful connections.

A highlight of the conference for me, as Chief Happiness Officer, will be the keynote by Gabby Giffords and Mark Kelly. Talk bout possibility thinking and overcoming adversity.

Their address will be called "Endeavour to Succeed" taking place Tuesday 20th at 8AM Sharp.

On January 8, 2011, Mark Kelly faced the toughest challenge of his life when a would-be assassin shot his wife, who was then serving as a U.S. Congresswoman. His dedication to family and Gabby Giffords' arduous road to recovery captivated the world.

For Kelly, focus equals success-even in the face of adversity. Personifying resilience and spirit, he was a combat pilot in Iraq, an astronaut on four Space Shuttle missions and commander of the final flight of the Space Shuttle Endeavour. He has combined teamwork, leadership, communication and family in an unwavering commitment to succeed. Kelly shows audiences how to accomplish their missions while maintaining the love and devotion to family that make up the foundation of true success.

Kelly and Giffords will have their international bestselling book, Gabby: A Story of Courage and Hope, available in the onsite ALA Bookstore, with a book signing to follow the ALA Keynote Address on Tuesday, May 20.

In today's Ted preclude to their keynote , Be passionate. Be courageous. Be your best, the pair describe their lives both before and after the accident -- and describe their political campaign against gun violence.



The Gifford's embody all of the goodness which lies within us. Theirs is also a story of teamwork at its best. At FSO, we are only going to get bigger, better and stronger as a TEAM.

To our team: You have been given the opportunity to show what you’re made of, to be so much stronger and better than you were just the day before and to show the world of business a better way.  

So as you get ready to start your day take a second to think; how am I contributing to the FSO competitive difference? How can I be better?

How can I get to infinity and beyond? 

How can I be that star, that hero that brings to our clients all the positive change, wealth and success they deserve?

I hope you are feeling great and are geared up for another personal, passionate, productive week.

Because IT IS YOU that makes FSO who we are. 

Love Life!


Mitchell D. Weiner
Chief Happiness Officer  


Meet our passionate onsite staff who deliver service extraordinaire to our clients each and every day



Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE

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