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Kudos Wednesday: Saluting MY Boss, You... Our Customers and Readers

April 16, 2014, 12:13 pm
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"Flowers... are a proud assertion that a ray of beauty out-values all the utilities of the world". ~ Ralph Waldo Emerson, 1844










Great Afternoon FAMILY FSO USA! 

Welcome to TERRIFIC Wednesday. It's officially spring here in New York, but no one would never know it except for the "spring" in the steps of all FSO employees. I mean— using a window scraper to take the ice of my car on April 16? Come on big guy upstairs, lighten up! 

But Spring will come, it will come.

What does SPRING mean to ME? It means we will be fulfilling more DREAMS and providing MORE Opportunities for both our employees and clients. We are building a National Brand. We are taking my vision, and all the energy from Headquarters in NY and bringing it to all of our Regional Offices and Client Sites.   

I am humbled by your faith in us. Heartened by so many companies joining the FSO bandwagon and spreading our message across social media and the world. Those include these notable recent blog readers whom I salute today. Kudos and big thank you hugs to:

Access Staffing
Adecco Usa
ADP
Akin, Gump, Strauss, Hauer, & Feld
Albert Einstein College Of Medicine
Amazon
American Express Company
American Honda Motor Company
American University
Amster Rothstein & Ebanstein
Anchor Associates Group Inc
Anne Arundel County Govt
Arent Fox Llp
Arhus Kobmandsskole
Arrowhead Aea5
Asrc Federal Holding Company, Llc
Automatic Data Processing
Automattic
Ball State University
Baltimore Technology Park
Bank Of America
Barclays Financial Corp.
BBDO New York
Black Oak Computers Inc
Bloomberg Bloomberg
Brookfield Asset Management
Brookfieldts Lp, By Its Manag
BSNL
Cahill Gordon & Reindel
California Department Of Justice
California Education And Research Federation Network
California State University, Long Beach
Canon Usa
Carolinas Healthcare System
Cb Richard Ellis
Cbi Connect
Central Methodist University
Charles Schwab & Co.
Citigroup
City Of Houston
Clyde & Co Llp 
Colgate-palmolive Co.
Colliers Abr, Inc - Cassidy Turley
Colt Technology Services Group Limited
Comporium Communications
Concordia College
Condenast Publications
Control Risks Group Llc
County Of Suffolk, New York
Credit Suisse Group
Credit Suisse Group / Canada
Cuddy & Feder Llp
Cwie, Llc
Dale Carnegie & Associates, Inc.
Data Control And Systems
Datagram
Dell 
Deloitte & Touche (TN??)
Delta Dental Of California
Department Of Administrative Services 
Department Of The Interior, Office Of The Secretary
Department Of Veterans Affairs
Detroit Public Schools
Devry
Dga Security Systems
Dickstein Shapiro Llp
Discover Financial Services
Duane Morris 
Dumfries, Dumfries and Galloway, United Kingdom
Emerge212
Equity Residential
Ernst & Young Llp
Esi International
Espn
Facebook
Federal Aviation Administration
Federated Systems Group
Fedex Fedex Office & Print Services
First American Equipment Financial
Fisher Scientific
Florida Department Of Management Services 
Florida International University
Fort Hays State University
Fortressitx
Free Sas
Fross Zelnick Lehrman & Zissu, P.c
GE
Genentech
Gerson Lehrman Group
Godaddy.com, Llc
Google (corporate)
Goose Creek Consolidated Isd
Graphnet Inc.
Gravitas Technology
Greenberg Traurig P.a
Griffin Information Systems Limited
Group M Worldwide 
Hachette Book Group
Hearst Corporation
Hewlett-packard Company
Higher Colleges Of Technology
Hill & Knowlton, Inc
Hillsborough County Aviation Authority
Hilton Hotels Corporation
Hma
Hughes Hubbard & Reed Llp
IBM Corporation
Ikon Office Solutions
Illinois Wesleyan University
Immedion, Llc
Intergrated Office
IP Address:
Jefferies International Limited
Jewish Board Of Family & Children 's Services
Johnson & Johnson
Jones Apparel Group
Kabel Bw
Kaiser Foundation Health Plan 
Kaye, Scholer, Fierman, Hayes, And Hudler
King & Spalding Llp
Kirby Mcinerney Llp
Kirkland & Ellis Llp
Legal Source Ls Llc
Leslie Digital Imaging Llc
Lexis-nexis
Linode
Lion Resources
Los Angeles County Office Of Education
Loyola Marymount University
Macquarie Bank
Macquarie Holdings
Marriott International
Marsh
Mayer, Brown & Platt
Mcnc
Medex Pharmacy
Mediadata
Memorial Sloan-kettering Cancer Center
Merck And Co
Miami University
Michigan State University Federal Credit Union
Micro Graphic Info Svcs
Microsoft Corp
Middle Country Public Library 
Milbank - Milbank Tweed Hadley Mccloy
Ministry Of Education Computer Center
Miox Corporation
Montclair State University
Morgan Stanley Group
Moses & Singer Llp
Motorola 
Mount Sinai School Of Medicine
Multiverse
Munch Hardt Kopf Harr 
Namesco Limited
Nassau County Board Of Cooperative Education Services
National Board Of Medical Examiners
Navy Network Information Center
Nbc Universal (multiple)
Nbs
Nbty
Nco Group
Ncs Pearson
Neuberger Berman
New Mexico State University
New York Power Authority
New York Public Library
Nomura International Plc
Northern Michigan University (Guess WHO?)
Nyedc
Off Campus Telecommunications
Old Republic
Onewest Bank Fsb
Openband Multimedia, Llc
Orange County - Telecommunications Department
Oshean
Partners Healthcare System
Pavlov Njencom Colo
Peter-paul_verduin
Pfizer
Pillsbury Madison & Sutro
Plum Creek Marketing 
Plus One Health Management
Polaris Project
Polytechnic University
Preferredofficeproducts
Pricewaterhousecoopers, Llp (multiple)
Qitx
R.r. Donnelley & Sons Company
r.sea
Readers Digest 
Research In Motion
Richards Kibbe & Orbe Llp
Rockefeller Group Technology Solutions
Row 44 
Salesforce.com
San Diego City Schools 
San Francisco Marriott Marquis
Sarah Lawrence College
Sfr 
Sharp Electronics Corporation
Shearman & Sterling
Sidley Austin Brown & Wood
Simpson Thacher & Bartlett Llp
Skadden, Arps, Slate, Meagher & Flom Llp
Societe Generale 
Socorro Independent School District
Softbank Bb Corp
Sony Pictures Entertainment 
Spherion Corporation
src Federal Holding Company, Llc
Starwood Hotels
Stinson Morrison Hecker Llp
Straub Clinic & Hospital
Sungard Availability Services Usa
Syracuse University
Systems Research And Applications Corp.
Talktalk
Teco Energy
Tesoro Companies
Texas Blending & Warehousing Corp
Texas Instruments 
Texas Medical Center
The Chubb Corporation
The City Of New York
The Coca-cola Company
The Interpublic Group Of Companies 
The Jnt Association
The Limited
The Municipal Communications Utility Of The City O (Iowa)
The New York Times Company
Tower Group Companies
Trlg – Hq
Ttx Company
U.s. Center For Disease Control And Prevention (
U.s. Environmental Protection Agency
Ungaretti & Harris
University Of New Mexico
University Of Notre Dame
University Of Texas At San Antonio
Universitypeter-paul_verduin
Us Department Of Defense Net
Varian Medical Systems
Virgin
Virgin Media 
Virgo Penn Business Centers L
Volumedrive
W.w.grainger
Warrenville, Illinois, United States
Wells Fargo & Company
Weill Cornell Medical College
White & Case Llp
Widnes, Halton,
Wisdom Tree Investments, Inc.
Workforce Software 
Xerox Corporation
Yaquinto Printing (texas)
Yon Lew
Zuckerman Spaede

You are our only reason for being. You, our clients, are MY boss.

To my team: Make the most of the receptive door these fine folks listed here have opened for us, Remind our readers and clients what attracted them to us in the first place. Challenge each and every one of yourselves to think of how you can create that excitement, action and growth in your own sites, your own cities and your own Region. 

Take our Personal, Passionate and Productive way of doing business to heart each and every day.

It's a passion for life and business that can't be faked and this hasn't been duplicated, even as hard as our competitors have tried.

Be great and (re)IMAGINE!

The future is bright, and I promise you I personally could not be more focused on helping each and every one of you achieve your greatest success. 

Love Life!



Mitchell D. Weiner
Chief Happiness Officer  


ABOUT FSO:

  • The fastest growing and most successful national onsite outsourcing in the U.S. focused on 1) improving services, 2) reducing costs, and 3) giving employees  an opportunity to grow.
  • We outsource functions like: Mail, Copy, Reception, Switchboard, Office Services, Records, Messenger, IT, Concierge, Front & Back Office and much more.
  • 1600+ employees, operating in 60+ cities, 225+ operational sites, 98% employee retention & 100% client retention.
  • We (re)imagine the ways businesses are run.

ABOUT FSO CEO & FOUNDER – MITCH WEINER:

  • Pioneer of the onsite outsourcing business model.
  • 20+ years of industry experience.
  •  Previous owner of Archer, which he sold to Canon.

VIDEO:
Brief "corporate portrait" video shows who we are and what we can do for you HERE


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Throwback Thursday: Millennials May Need Their Parents For This One

April 17, 2014, 7:28 am
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Stan Krozel, left, and his partner Kevin Ullery founded the business after the real estate downturn stopped their careers dead in its tracks. Instead of capitulating, they looked at reinventing themselves by making an old idea new again.



Good Morning Folks,

Today's photos have been supplied by retired Frager Creative copywriter Elizabeth Cutler who as the real-life inspiration for the character known as Elaine on Seinfeld. Yes she wrote the J. Peterman catalog and also wrote great advertising lines like BMW: The Ultimate Driving Machine and also Archer Management Services: We're Not Business As Usual.

Incredible. Some of these I had not thought about in years. What a trip back in time!!!

The Juke box, Toni hair products, Lepages glue (a k-12 essential), Sealtest ice cream, Crayola and Brunswick Gummed Reinforcements!. The mimeograph machine. The rotary dial phone where the "digits" were a name and digits like "Bigelow 2-3479 and you'd talk to a real live operator for long distance (which could be $39 for a 3 minute call) so some kept 3-minute sand timers by the phone to keep them on budget. 

And who could forget the librarian or the hand-written store receipts with carbon copy for the customer! Or the gas station attendant whop pumped your gas, checked your oil and washed your windows all for 40 cents a gallon while you bought a green coke bottle from the machine for a nickel.






I know I am losing Millennials on this. But for our ALA friends :).... Interesting that what is old is new again. Especially when you can combine hospitality fun and  a personal touch. This recent presentation on Shark Tank is case in point that there are other million dollar ideas on right here on this page... all you have to do is (re) IMAGINATION caps on.
Fun Time Express is a unique and memorable trackless train ride that is sure to delight the entire family.
The Shark Tank example: Trackless train-ride provider Fun Time Express on Friday night became the second Chicago-based company this season to come away with six-figure funding from ABC's "Shark Tank" television program. The idea was inspired by the guys seeing an old film where kids were kept busy on coin operated horses and merry-go-rounds when parents shopped at strip malls. Seeds planted in their heads as the above photos could plant in yours.

Fun Time Express received a $125,000 investment from "Shark Tank" investors Lori Grenier and Kevin O’Leary, who will receive a combined 20 percent equity in the company.

Stan Krozel, left, and his partner
Kevin Ullery founded the
business after the real estate
downturn stopped their careers
dead in its tracks. Instead of
capitulating, they looked at
reinventing themselves
by making an old idea new again.
Fun Time Express founders Stan Krozel and Kevin Ullery appeared on the program, taped in September, and asked for $125,000. Just when it seemed like the sharks were losing interest, O’Leary took note of Fun Time Express’ impressive margins — up to 30 percent on 2013’s revenues, which topped $300,000, according to Krozel.

“If we did absolutely nothing [different] next year, that’s $150,000 in net profit,” said Krozel, the majority owner. “That’s passive income.”

Yet O'Leary said he didn't see big enough money in the company. He declared himself out of the running as an investor, leaving Grenier as the only shark not to drop out.

Grenier, a Chicagoan, said she would put up half the asking price and asked O'Leary to put up the other half.

Krozel amended his deal to get O’Leary on board. Instead of a straight exchange for equity, Krozel offered to use 100 percent of profits to pay back the $125,000. The investors then would receive 10 percent equity each.

Fun Time Express operates eight trains in five malls across the U.S. On the show, Ullery said the trains could be used in other arenas, such as at private parties. O'Leary said he had ideas for tweaking the business to gain even better returns.


Be great and (re)IMAGINE!

Love Life!


Mitchell D. Weiner
Chief Happiness Officer  


ABOUT FSO:
  • The fastest growing and most successful national onsite outsourcing in the U.S. focused on 1) improving services, 2) reducing costs, and 3) giving employees  an opportunity to grow.
  • We outsource functions like: Mail, Copy, Reception, Switchboard, Office Services, Records, Messenger, IT, Concierge, Front & Back Office and much more.
  • 1600+ employees, operating in 60+ cities, 225+ operational sites, 98% employee retention & 100% client retention.
  • We (re)imagine the ways businesses are run.

ABOUT FSO CEO & FOUNDER – MITCH WEINER:
  • Pioneer of the onsite outsourcing business model.
  • 20+ years of industry experience.
  •  Previous owner of Archer, which he sold to Canon.

VIDEO:
Brief "corporate portrait" video shows who we are and what we can do for you HERE




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InspireME Friday: TO REALIZE (.value)

April 18, 2014, 7:38 am
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If you look at what you have in life, you’ll always have more.
If you look at what you don’t have in life, you’ll never have enough. –Oprah Winfrey

Good Morning Folks,

All of our managers from across the country this week to headquarters to share our plans, progress and programs. Juan Sanchez, our Western Regional Manager, reflected, " We are thinking way outside the box, which is something our competition is not doing. We are truly taking Hospitality services to new heights. Everyone plays a part in the success of FSO and we need you to get involved and bring the passion back to providing exceptional service."

Juan wondered, "We all have internal and external customers, so ask yourself when was the last time you truly did all you could to take care of them. We have amazing employees, customers and leaders, so why not show them how much we appreciate them."

To help you learn how to appreciate what you have, what you give, what you contribute, and what you reap, I came across this old wive's tale on social media.

It puts it all in perspective.....

TO REALIZE (.value)

 To realize
The value of a sister
 Ask someone
Who doesn't have one
  > >
To realize
The value of ten years:
Ask a newly
Divorced couple.
  > >
 To realize
The value of four years:
Ask a graduate.
  > >
To realize
The value of one year:
 Ask a student who
Has failed a final exam.
  > >
To realize
 The value of nine months:
 Ask a mother who gave birth to a stillborn.
  > >
To realize
The value of one month:
Ask a mother
who has given birth to
A premature baby.
  > >
To realize
The value of one week:
Ask an editor of a weekly newspaper.
  > >
To realize
 The value of one minute:
Ask a person
Who has missed the train, bus or plane.
  > >
To realize
The value of one-second:
Ask a person
Who has survived an accident.

Time waits for no one. Treasure every moment you have. No one is ever guaranteed tomorrow. You will treasure time even more when you can share it with someone special., To realize the value of a friend or family member: LOSE ONE.

The people that we interact with on a daily basis allow us the opportunity to fulfill dreams through growth. Take it Personal and get Passionate with what we do to stay Productive in providing perfect service. Please remember you have internal customers as well that are helping you grow the business, know who they are and take care of them as you would external clients.

“Successful people do what unsuccessful people can’t do”.  No one ever sets out to be average at FSO, we need to be the best at everything we do.

We have amazing employees, customers and leaders, so why not show them how much we appreciate them. Sooner rather than later.

Make the weekend special! 



Mitchell D. Weiner
Chief Happiness Officer  




Read my latest article in CEO Perspectives  

  
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(re) IMAGINE Mondays: Change Is Good If It's Going In The Right Direction

April 21, 2014, 7:03 am
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"How many retail clerks are you on a first name basis with? How many retail clerks know what style and color shirts you prefer when you shop? Salemanship is an art and most companies don't have any real salesmen working for them that truly enjoy what they do, go the extra mile for their customers, nor build any genuine relationship with their customers."








Good Morning and Welcome to Monday FSO USA, Clients, Readers and Fans!!

Monday is a day to cause mayhem and havoc for our competitors! Rumors are flying around the country about FSO and our company! AWESOME! Our competitors are getting nervous and they are feeling the pressure.

Here's why:

Change is one of the most guaranteed things in life, but few people want to accept that fact, and fewer can deal with it.

Just look at history and you don't have to go far back to see how fast things can change. Take 250 years ago. That's not very far when you think about it. The United States of America didn't even exist. Look how much this one little band of rebels against the British monarchy accomplished in that time. We took on the most powerful nation in the world at the time and kicked ass and started our own country from scratch.

Go back 500 years ago. What did the United States look like then? There was nothing here but Indian tribes. No buildings. No roads. No corporations. No electricity. No water systems. No airports. No cars. No financial system. No banks. It was better than when the dinosaurs ruled our continent but not by much.

What was life like 5,000 years ago on this planet? Civilization was just starting to take root.

Let's move up in time. When I grew up we had 3 major TV networks and 3 UHF stations. TV was in black and white. There were no cell phones. No personal computers. No video games. No Internet. None of the great stuff like we have today. I remember going to the World's Fair and seeing the World of Tomorrow pavilion and being totally fascinated by what visionaries expected the world to be like in the 21st century and what has come to be was even beyond that vision.

But the bottom line is time changes everything and does it continuously. It is a destroyer and creator both. Change is remarkably efficient at taking out what is not right, what is not healthy, what is not good and productive, and what is no longer needed in a system. In that respect change is positive and it is vital. Change kills things and at the same time change gives birth to brand new things and brand new opportunities.

So to succeed when everything is falling apart you merely have to accept the reality and destructiveness of change and join its side and adapt as things are changed. Don't fight it, because you can never win trying to keep and maintain what needs to be changed. This is when those who know how to do well when life becomes overwhelming and each day brings another unforeseen punch in the face from change, thrive and succeed most.

The key is to make change your partner and look for the brand new opportunities that are being created from the transition of the economy. The new gardens that change is now planting and seeding.

You have to be an optimist and creative, pessimism and doing things the same way will take you down the toilet with everything else going downhill now. 

From a practical perspective, there's a great amount of inefficiency and unproductiveness in many aspects of business these days. You can go to any mall in the US and it all looks the same. You can instantly spot the stores that are well managed, with great staff, great products, great marketing, good value, good prices, etc. and those that are not. The stores going out of business deserve to and need to. They are not being run well or what they are selling is no longer marketable. And that's the bottom line. You can only get away with running a business badly for so long and then change will take you out.

I find it amazing how clueless and bureaucratically most businesses are run. It's a wonder they survive for as long as they do. In today's dynamic world things move and change at a lightning pace. You have to be fast and nimble to adapt and keep up with it each day. The dinosaurs in business are getting killed because they are just that running their businesses like dinosaurs and not able to keep up anymore. Someone is doing a better job. Someone has better trained salesmen. Someone has more innovative products or services. etc. etc. People like FSO!

I recently hired someone who started the interview sharing what he learned from his first job in in Philadelphia: working in a local department store in the men's clothing department. He told me, "I think I was the only one who actually WORKED in my department. Most of the other salesmen would stand around either chatting or pretending to be doing something. When I didn't have a customer to wait on, I would go around and straighten up my area and make sure it looked pristine. When that was done I would pickup the phone and call my customers and tell them about upcoming new styles coming in and sales for the next week. I was the only salesman in the entire store that would ask customers for their first name and phone number to keep in touch with them and build a relationship with them."

He continues, "My manager, Jason Bonner, said he'd never seen anyone do the things I did in all his decades of retailing. He'd never seen anyone look so happy to be working. I would even organize all the inventory in the back stock rooms perfectly which wasn't even in my area of responsibility. My sales per hour for the store were 4 times and higher to the norm and higher than anyone else. Customers would come in the men's department and specifically ask for me to shop with them and help select their clothes and suggest what'd look best on them. They obviously loved the fact that someone actually enjoyed and was enthusiastic about waiting on them, and showed a genuine interest in them."

Right in the first moments of the first interview I knew he had the skip, fire, passion and love of hospitality that made him a shoe-in for the job. It's easy to spot, because so few people that we meet with that "X factor"-- that extra smile, the inner happiness, the hunger to serve, all in the name of becoming all they can be.

How many retail clerks are you on a first name basis with? How many retail clerks know what style and color shirts you prefer when you shop? Salemanship is an art and most companies don't have any real salesmen working for them that truly enjoy what they do, go the extra mile for their customers, nor build any genuine relationship with their customers. This is one of the biggest problems and deficiencies in business today. And this permeates into other aspects of businesses as well. Management at most companies is atrocious and incompetent. They don't know what they're doing and most times they are just "coasting" instead of doing what they're supposed to do which is managing and building business.

I could go on and on. The mess, mismanagement, and incompetence out there permeates so much of our lives today. In business, big and small. In government, federal, state, and local. Especially with the incumbents we beat replace every day in the outsourcing world. So many people just don't know how to do things the right way anymore, have no enthusiasm, and aren't productive.

We all have talent and lots of skills. More than most. People in here will do fine because we are used to "dancing" with business challenges every day.

To build your own career - knowledge building is essential. Whether it's in hospitality, mail, copy, records, messenger, security or facilities there are trends, innovations, technology and essential best practices that surround these services.

Do you know what these are? Is your site "keeping up with the times?" Are you and our staff having discussions about things you have seen, read or heard in the market that are cutting edge?

What have you done this year to introduce something NEW, INNOVATIVE or exciting to our clients? Like onsite Concierge Services? Or an iPad Check-in App for guests? These are just a snippet of things that are being introduced by FSO but we are always looking for more ideas, more creative services and solutions we can bring to our prospects and clients.

Now get to work, ignore the negative energy, stay positive, smile, be happy, and energize your mind to its maximum potential to think of new ideas that create, innovate and build a future that makes possible what was never possible before.

Have a great day…make it happen…SMILE…and, thanks for being a part of this amazing journey.


Love Life!


Mitchell D. Weiner
Chief Happiness Officer  


ABOUT FSO:
  • The fastest growing and most successful national onsite outsourcing in the U.S. focused on 1) improving services, 2) reducing costs, and 3) giving employees  an opportunity to grow.
  • We outsource functions like: Mail, Copy, Reception, Switchboard, Office Services, Records, Messenger, IT, Concierge, Front & Back Office and much more.
  • 1600+ employees, operating in 60+ cities, 225+ operational sites, 98% employee retention & 100% client retention.
  • We (re)imagine the ways businesses are run.

ABOUT FSO CEO & FOUNDER – MITCH WEINER:
  • Pioneer of the onsite outsourcing business model.
  • 20+ years of industry experience.
  •  Previous owner of Archer, which he sold to Canon.

VIDEO:
Brief "corporate portrait" video shows who we are and what we can do for you HERE

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Ted Tuesday: Larry Page Makes the Case for Electronic Medical Records

April 22, 2014, 7:03 am
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"When I look at electronic medical records, and say 'Wouldn't it be amazing if everyone's EMR would be available anonymously to research doctors, and when someone accesses your medical records you could see which doctor accessed it and why? You can maybe learn about what condition you have. I think if we just do that, we could save a hundred-thousand lives this year. "


Good Morning Folks,

Larry Page is the CEO and cofounder of Google, making him one of the ruling minds of the web.

Onstage at TED2014, Charlie Rose interviews Google CEO Larry Page about his far-off vision for the company.  Says Larry, "Like I state in my keynotes nowadays, 2015 will be the year of Google and Apple entering aggressively into the Health-arena."



See the whole interview with Larry (who lost his voice a while ago and is slowly getting it back). As of 13:30 he's talking about electronic medical records.

Google some years ago had a project called Google Health started in 2008, a Personal Health Record (PHR) which they discontinued June 2011. A decision i think was too early, because patient empowerment was very small back then, but everyone sensed it would grow over the next years. As a matter of fact, we at Radboud University Medical Center in Nijmegen are enrolling Hereismydata™ in exactly the way that Larry describes in this interview. 

Larry Page and Sergey Brin met in grad school at Stanford in the mid-'90s, and in 1996 started working on a search technology based on a new idea: that relevant results come from context. Their technology analyzed the number of times a given website was linked to by other sites — assuming that the more links, the more relevant the site — and ranked sites accordingly. In 1998, they opened Google in a garage-office in Menlo Park. In 1999 their software left beta and started its steady rise to web domination.

Beyond the company's ubiquitous search, including AdSense/AdWords, Google Maps, Google Earth and the mighty Gmail. In 2011, Page stepped back into his original role of chief executive officer. He now leads Google with high aims and big thinking, and finds time to devote to his projects like Google X, the idea lab for the out-there experiments that keep Google pushing the limits.


FSO has worked with organizations as varied as insurance companies and medical litigation-focused law firms to implement outsourced document and records management strategies" and to offer significant reductions in paper

Our Bobby Dillon should know. As Best Practices Experience Director, he brings a wealth of knowledge and expertise across all of FSO’s services from mail, logistics, copy, print and scan to document production – just to name a few.

At FSO Client Weitz & Luxenberg, Bobby got his MBA in Records Management during a massive 3 ½ year project, the largest and most successful document conversion in the New York market and surrounding areas - migrating over 35 million pages of paper to an electronic format at the famed barristers.

Bobby and his team achieved this by following rigorous checks and balances, quality control and document processing perfection. This is the type of success and model of perfection that Bobby leads across all of FSO’s client locations.

Because Weitz & Luxenberg deals with Asbestos cases, the law still requires paper records retained for 30 years, so 25-30K bankers boxes were sent offsite to low cost storage, freeing up an entire floor of premium Manhattan office space for lease to others or more profitable venture.

FSO can provide the full outsourcing of business processes, for example managing invoice processing, HR, finance and accounts and also IT outsourcing. 

Using a single provider offers the potential to deliver further cost savings, increase productivity and also enable tighter process and financial controls through better regulatory compliance.

If you’d like to explore how FSO can bring your records management into the digital age, contact me personally at 212-204-1193.

Have a GREAT day as I look forward to seeing all of you soon.









Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE. 
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ThrowBack Thursday: "Switching It Up" For Four Generations Working Alongside One Another

April 24, 2014, 9:55 am
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“In the legal profession, we are always trying to find ways to be more efficient and as competitive as possible in the market,” said LaFramboise. “Keeping up with developing technology and infusing it in your firm is absolutely essential to accomplishing that.”





Good Morning Folks,,

Telecommunications was always and still is the backbone of any service business.

Smartphones, iPads, BlackBerries, Facebook, LinkedIn—they’re revolutionizing the practice of law. But not everyone has cottoned to this technology. There is a technology generation gap, and bridging it requires recognizing and respecting how attorneys young and old use technology to do their jobs.

Ted Schwartz just got an iPhone, he tells Matthew Malamud for the American Association for Justice.

“It’s terrific!” the 66-year-old attorney from Philadelphia exclaimed, ticking off all the ways he uses it: “as a phone, obviously, but also to send and receive e-mails, and for driving directions.” His voice conveys the astonishment of someone who remembers when making a mobile phone call meant stepping into a booth to use a pay phone."

Communications technology has changed since the days when Schwartz clerked in a law office during law school in 1966. Back then, law offices still had rooms with telephone switchboards where operators manually connected calls by switching out and plugging in numerous wires.

According to WikiPedia, "A telephone switchboard is a telecommunications system used in the public switched telephone network or in enterprises to interconnect circuits of telephones to establish telephone calls between the subscribers or users, or between other exchanges. The switchboard was an essential component of a manual telephone exchange, and was operated by one or more persons, called operators who either used electrical cords or switches to establish the connections.

The electromechanical automatic telephone exchange, invented by Almon Strowger in 1888, gradually replaced manual switchboards in central telephone exchanges starting in 1919 when the Bell System adopted automatic switching, but many manual branch exchanges remained operational during the last half of the 20th century in offices, hotels, or other enterprises. Later electronic devices and computer technology gave the operator access to an abundance of features. In modern businesses, a private branch exchange (PBX) often has an attendant console for the operator, or an auto-attendant, which bypasses the operator entirely.

The first telephones in the 1870s were rented in pairs which were limited to conversation between those two instruments. The use of a central exchange was soon found to be even more advantageous than in telegraphy. In January 1878 the Boston Telephone Dispatch company had started hiring boys as telephone operators. Boys had been very successful as telegraphy operators, but their attitude (lack of patience) and behaviour (pranks and cursing) was unacceptable for live phone contact,[1] so the company began hiring women operators instead. Thus, on September 1, 1878, Boston Telephone Dispatch hired Emma Nutt as the first woman operator. Small towns typically had the switchboard installed in the operator's home so that he or she could answer calls on a 24 hour basis. In 1894, New England Telephone and Telegraph Company installed the first battery-operated switchboard on January 9 in Lexington, Massachusetts."

“I remember clerking one day,” Schwartz said, “and there was no one to operate the switchboard so they asked me to be the telephone operator. I, of course, had all of three minutes of training on this thing. The lawyers were on the phone—some were talking with clients in Hong Kong and California. You can imagine what happened. I pulled the plugs and I had the client in Hong Kong talking to the client in California while the lawyers in one office were talking to the lawyers down the hall. They came out of their offices screaming.”

Today’s attorneys don’t have to rely on a switchboard, and they aren’t tethered to an office. They have cell phones, smartphones, personal digital assistants (PDAs), laptops, and tablet computers. They e-mail, instant message, text message, blog, tweet, and update their Facebook pages.

In law firms’ attempts to go paperless, they’re relying more on devices like the iPad, which can be used in the office and the courtroom. They’re also moving into cloud computing, which requires less information technology infrastructure and frees up office space by moving data storage to Internet-based servers. These technologies also enable lawyers to work from anywhere, not just the office, because they can access files via the Internet.

But not everyone feels the same way about the technology at his or her disposal. A generational conflict is at play, and technology is at the center of the fray.

Rather than making things easier, technology sometimes frustrates communication between legal professionals young and old. Instead of being a communication conduit, tools like e-mail and text messages can be an impediment, which is why the different generations need to constantly work to resolve their differences.

For the first time, four generations are working alongside one another. The WWII Generation (or Silent Generation), born before 1945, comprises five percent of today’s workforce. Baby Boomers, born between 1946 and 1964, make up the largest share of the workforce at 38 percent. Generation Xers, born between 1965 and 1980, are 32 percent, and Generation Yers (or Millennials), born between 1980 and 2000, are 25 percent.

Members of each generation tend to share common perspectives on workplace issues, including communication,1 and each generation has divergent attitudes toward technology in the workplace. A member of the WWII Generation, for example, may prefer to correspond by memo, letter, or personal note, while a Baby Boomer is more apt to reach out by telephone or personal interaction. Generation Xers and Yers are most likely to send coworkers voicemails, e-mails, instant messages, or text messages.2 These two groups rely heavily on social networking tools like LinkedIn, Facebook, and Twitter, though mostly in their personal lives.

Take Schwartz, for example. His iPhone is the first mobile device he’s owned that is capable of sending and receiving work e-mail. His colleagues, including his Generation X colleague Pamela Lee, had been prodding him to get one for some time. “I can’t live without my iPhone!” Lee said, perplexed by how she ever managed without a smartphone. “Technology has made things easier.”

Schwartz, on the other hand, is a little less enthusiastic. “It is a convenience, I will tell you that, and it keeps me in touch. But it is a curse because it keeps me in touch. Being connected 24/7 has its drawbacks.”

He is a typical Baby Boomer. They weren’t born into a digital world and aren’t as comfortable with today’s gadgetry.3 Boomers tend not to consider ubiquitous technology-related products and services like Facebook.

However, Generation Y member Drew LaFramboise, who is only as old as the Apple Macintosh computer, thinks of today’s technology as an extension of himself. “I just don’t function as well without it,” said the new attorney from Columbus, Ohio.

Natasha Patel, a career adviser with Columbia University Law School, sees a gap between older partners and younger associates when it comes to knowing when to use electronic communication.

“You’ve got a generation that communicates everything online and a generation that doesn’t rely on electronic communication as its sole method to communicate,” said Patel. If associates want to advance, they’ll need to “meet the partners at their level,” she advises young lawyers. This means forging relationships the old-fashioned way, by regularly meeting with partners and speaking to them in person when issues arise, not just shooting off an e-mail, according to Patel.

Patel also sees a problem with young associates feeling isolated in the work environment, which may be attributable in part to electronic communication. This isolation in turn affects retention. “They are behind a computer in their offices most of the day. And though e-mail is the easiest mode of communication, they should feel comfortable enough to go knock on the partner’s door and strike up a conversation,” she said.

Generation X member Sonia Chaisson of Los Angeles said she is more likely to pick up the phone to speak with an older colleague than to send an e-mail or a text. She also said she sometimes forgets that older people aren’t as hip to the various language shortcuts that younger people use in e-mail and text messages, such as TTYL (talk to you later) or BTW (by the way). “I have to remind myself to write everything out in full sentences when I’m communicating to older adults,” she said.

Betty Barrett, an associate professor of sociotechnical systems with the University of Illinois at Urbana-Champaign, agrees with Patel. “I advise my students to be aware of the fact that they are working in a world where the authority figures have different expectations and different sets of behavior patterns,” she said.

But that is not to say Baby Boomers are off the hook. Barrett thinks that each generation needs to recognize and respect that there are differences among them. Baby Boomers need to understand that younger generations think of mobile communications technology as an extension of who they are and what they do; multitasking is second nature to them, Barrett contended.

“I’m of an older generation that was brought up to pay attention to whoever was speaking to you and that a sign of respect was putting your work down when being spoken to,” she said. “Young people increasingly don’t have those values, and that is where we’re seeing conflict.”

Barrett spoke of a manager who hired several young workers. “They were on their cell phones all the time, this manager told me,” she recounted. “He wanted to know how bad it would be to take away the use of their cell phones during the workday.” She warned against it. “It’s something they’ve grown up with. They’re going to panic—they’re going to have a physical reaction to not having that cell phone. Students are coming out of college today with their phones in their hands all the time—it’s part of them.”

Baby Boomers also should recognize that younger generations expect feedback instantaneously. “I will get frustrated if I e-mail someone and they don’t get back to me right away,” Lee admitted.

Just because older generations are less likely to depend on technology the way younger generations do doesn’t mean they eschew technology altogether. Let’s dispense with a stereotype: Most veteran legal professionals today know how to use a computer. Yes, they may still remember the days of typewriters and mimeographs, but they’ve kept up with the changing technology. Still, there is a clear generation gap when it comes to adopting and using new technology and applications.4

For example, although just two-fifths of all legal professionals say they use mobile devices in the courtroom, almost three-quarters of Generation Yers do.5 About half of Generation Xers and just 23 percent of Baby Boomers use mobile devices in the courtroom.

The generations also diverge in their attitudes toward using technology. Compare Schwartz and LaFramboise: Schwartz sees technology as helpful, while LaFramboise sees it as something that’s necessary.

“In the legal profession, we are always trying to find ways to be more efficient and as competitive as possible in the market,” said LaFramboise. “Keeping up with developing technology and infusing it in your firm is absolutely essential to accomplishing that.”

While two-thirds of Baby Boomers think it’s impolite or distracting to use a laptop or PDA during a meeting, just 57 percent of Generation Yers think it’s impolite and even fewer (49 percent) think it’s distracting.

Not surprisingly, the percentage of adults who use electronic tools, such as laptop computers and iPads, trails off with age. For example, 70 percent of Generation Yers own a laptop, while just 46 percent of Baby Boomers do.

Whereas present-day law firms are confronting technology and social media, the law firms of the future will have to confront this new dynamic.

“Young people in many ways, especially the very young,” Barrett said, “are developing earlier and earlier this capability to multitask and interact in an electronic environment, and that’s changing how they are. But that evolutionary change is going to be much slower than the change in technology, so that imbalance is going to always cause some serious dynamics in how the generations perceive each other and their interaction with technology.”

As telephone exchanges converted to automatic (dial) service, switchboards continued to serve specialized purposes. Before the advent of direct-dialed long distance calls, a subscriber would need to contact the long-distance operator in order to place a toll call. In large cities, there was often a special number, such as 112, which would ring the long-distance operator directly. Elsewhere, the subscriber would ask the local operator to ring the long-distance operator.

The long distance operator would record the name and city of the person to be called, and the operator would advise the calling party to hang up and wait for the call to be completed. Each toll center had only a limited number of trunks to distant cities, and if those circuits were busy, the operator would try alternate routings through intermediate cities. The operator would plug into a trunk for the destination city, and the inward operator would answer. The inward operator would obtain the number from the local information operator, and ring the call. Once the called party answered, the originating operator would advise him or her to stand by for the calling party, whom she'd then ring back, and record the starting time, once the conversation began.

While many have written-off the old-fashioned service and personal attention you'd once expect from the phone company and other service providers in favor of voice -automation and voice mail loops ,at FSO we opt for the way it use to be. That's why we answer your calls personallywith active involvement of the most tenured outsourcing leadership team in the business: Myself (Founder, Chief Happiness Officer, & Owner) and Jim Caton (President, Chief Chaos, & Owner) are “hands on” leaders who are intimate with every operation and who remain so for the life of the contract.

Thanks to WikiPedia, The American Association for Justice for helping us prepare this story, and to you for supporting FSO. Matthew Malamud is an associate editor of Trial. He can be reached at matthew.malamud@justice.org.

If know of someone who would enjoy working for or with FSO please do not keep us a secret.

Have a GREAT day











Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here


Notes:
AARP, Leading a Multigenerational Workforce (2007), assets.aarp.org/www.aarp.org_/cs/misc/leading_a_multigenerational_workforce.pdf.
Id.
Sara J. Czaja et al., Factors Predicting the Use of Technology: Findings from the Center for Research and Education on Aging and Technology Enhancement, 21 Psychol. and Aging, 333 (2006).
LexisNexis, LexisNexis Technology Gap Survey (2008), www.lexisnexis.com/media/pdfs/LexisNexis-Technology-Gap-Survey-4-09.pdf.
Id.
Pew Research Center, Generations and Their Gadgets (Feb. 3, 2011), www.pewinternet.org/reports/2011/generations-and-gadgets.aspx. The authors separated younger Baby Boomers, age 47–56, from older Baby Boomers, age 57–65; the 46 percent of Baby Boomers who own a laptop is an average of the two segments’ proportions.
Pew Research Center, 65% of Online Adults Use Social Networking Sites (Aug. 26, 2011), http://www.pewinternet.org/reports/2011/generations-and-gadgets.aspx.
Id.






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InspireME Friday: Don't Die With The Music Still Inside You

April 25, 2014, 7:05 am
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Good Morning Folks,

A couple of years ago, Adam Dachisapr, on a assignment for Lifehacker, put together, "Top 10 Highly-Desired Skills You Can Teach Yourself."

On countless occasions, you've likely said to yourself "I wish I knew how to do 
______."

Then, of course, life got in the way and you put it off until you could find the time.

Maybe you wanted to become fluent in a language, learn a new instrument, start performing your house repairs, or a master a myriad of other skills.

With the vast amount of knowledge online, you're now your only excuse.

==> 10 Diserable Skills You Can Teach Yourself Right Now BY ADAM DACHISAPR

10. Repair Just About Anything
Sure, you don't need to repair anything anymore. You can just pay someone else to
do it. But where's the ingenuity in that? Plus, who wants to waste a bunch of money
on simple tasks you can handle on your own?

If you've adopted the DIY spirit, learning to repair your own stuff is one of the
easiest and more rewarding skills you can acquire. It's especially fruitful because
as you learn new things, you can put them to use right away.

So how do you teach yourself?

We've outlined tons of repairs you can learn on your own to get you started, but if you're looking for something specific there is no shortage of how-to videos  available on YouTube and VideoJug. There will be occasions when you do need to call a professional, as you're not going to be a master repairman (or woman) instantly, but do remember that there is an opportunity when things break: you can learn howto fix them.

9. Pick Up an Artistic Skill Like Illustration, Painting, or Photography
Although it often won't earn you the big bucks, artistic skills are highly desired because they provide you with the technical abilities required to create something beautiful. You're going to have to find your own inspiration and subject matter, but the skill you'll need is really just a matter of technical aptitude and practice.Picking up a book of anatomy and drawing different bones and muscles will teach you how to draw people.

Drawing grids over photographs can show you basic perspective. Obviously it isn't
as simple as that, but focusing on learning to draw one simple thing, like the petals
of a flower or the human hand, will help you learn how it works and get in a reasonable
amount of practice. When you're ready to move on from the basics and start illustrating
on your computer, check out our digital painting lessons. For those of you interested
in photography, we have lessons for you, too.

Whatever you're looking to learn, just set aside 15-30 minutes every day to practice
a very small part of that skill. It'll take awhile to teach yourself how to draw, paint, take better photos, make hamburger sculptures out of clay, or whatever it is you want to do, but breaking the daunting task into pieces and practicing each part slowly will do the trick. Plus, it's a really nice way to unwind at the end of the day.

8. Learn to Defend Yourself
Who likes getting their ass kicked? Probably a very small majority. If that's what you're into, it doesn't require much skill-just endurance. If you'd prefer to not end up hurt or injured as the result of an unexpected attack, perhaps it's time  to pick up some self-defense skills.

While you'll probably want to have a partner around to help you out-at least when you want to test your skill-we've outlined several self-defense moves that you can learn on your own. Although you will hopefully never need to actually employ the techniques you acquire, if you do you'll increase your chances of coming out of a fight unharmed. Plus, it's pretty cool to walk around with the confidence of being able to take on most anyone in a fight.

7. Improve Your Design Skills (or At Least Acquire a Sense of Style)
Design and style aren't an exact science, as tastes differ and change as time goes on, but there are a few principles you can pick up that'll make your work, home, or whatever needs an aesthetic boost looking better than average. If we're talking traditional design, you'll first want to learn the basics of type and layout.

These are skills you can employ in your everyday work to make it look a lot more attractive. This may seem like a nearly-useless skill, because spreadsheets aren't getting entered in any beauty contests, but when something looks good it can have a greater impact. That's always a plus in your work. If you want to take things a bit further, you can bump those skills up a notch and apply them to web site design in Photoshop. Your sense of style is even a useful thing when choosing a great wallpaper and creating a clean and organized desktop on your computer.

If your home is boring, just follow these guidelines for awesome interior design. You don't have to be a pro, but learning the basics of design can make your life a lot brighter.

6. Pick Up Just About Any Subject You Missed In College
Whether it's science, finance, math, humanities, law, or anything else, if there's a course you wish you took in college you're not out of luck-you can probably find it online. To help you out, we've rounded up every great source of online education so you can gain that knowledge you missed. What's great about learning online is that you can take it at your own pace and put in as much time as you can spare each day. You don't necessarily have to master a subject, either, but learn as much as you need or want to know. While you won't end up with a degree for your hard work, you will be a little bit smarter-and that's the most important part.

5. Build and Hack Electronic Hardware
We love technology, and we love it more when we can make it do pretty much whatever
we want. There is almost no end towhat you can hack, but getting started does require
teaching yourself a few skills.Learning to build a computer is a good place to start.
Soldering is especially helpful, andunderstanding the basics of arduino can help you build some really neat stuff.

One of the best ways to get started is to pick a project and learn by doing.

4. Play a (New) Instrument
Whether you already know how to play an instrument and want to learn something new
or are musically inept, you'll find plenty of resources online to help you teach yourself to play just about anything. If guitar is your thing, you're in luck as you'd be hard-pressed to not find online lessons. JustinGuitar.com offers over 500, and we've rounded up plenty more.

The Internet can also teach you piano, drums, and even orchestral instruments like the flute and violin. Just like with repair skills, you can find a lot of how-to videos on both YouTube and VideoJug.

In addition to the instrument, you're also going to want to learn a little music  theory.

Ricci Adams' musictheory.net offers a bunch of free lessons to get you started. When you're starting to get good,you can put together a home recording studio on the cheap to start capturing your talent and sharing it with others.

3. Cook Like a Pro
With so many recipe sites and cooking skill how-to videos online, it's a surprise that everyone isn't a master chef at this point. There are so many simple things you can learn that can vastly improve your culinary skill set really quickly, many of which we've covered. We've written so much on the subject of learning to cook better that this little paragraph isn't enough to cover it all, but there are a few posts in particular that you'll want to read to get started.

First, these tips and tricks for budding foodies will make your learning process easier. Second, follow this station-by-station kitchen guide to stay organized and efficient when cooking. Finally, these must-know recipes will help you round out your arsenal of cooking knowledge. For more, we like recipe and how-to sitesbEpicurious and How2Heroes. And, of course, you can always check our how to and kitchen tag pages for more great tips.

2. Become Fluent in a New Language
When we asked you which skills you really wanted to learn, language was at, or close to the top of many peoples' lists. Fortunately for you,this clever technique offers a way to all but master a new language in a short period of time by teaching yourself. You'll still have to work hard and put in the minutes every day, but you can come out speaking fluently in about half of a year. Pretty cool.

1. Make a Web Site, Create an App, or Just Learn to Code (what I did)
Learning to code is something most of us Lifehackers aspire to do at one point or another, as it's not only a great way to create cool apps and tools that we want to use but it's also an incredibly marketable skill when trying to get a job. To get you started, we've put together two helpful sets of lessons: the basics of programming and making a web site.

Both sets include further resources, but there are plenty of others that we've learned about or have cropped up since. For starters, commenter mistermocha suggests using the "learn ___ the hard way" series.

If you just fill in the blank with the language you want to learn and put that into a web search, you'll likely find what you're looking for. (You can also find most of the series here.) If you prefer more interactive lessons, you'll want to check out one of our favorites: Codecademy.

I learned by subscribing to online learning site Lynda.com (and through a few basic classes back in college), which is still excellent, but I'd probably have gone with Code Academy at this point since it's in the free category.

Regardless of how you decide to learn, programming skills are becoming more and  more useful as time goes on. Code is not as complicated as you think, so go get 
started!

As we head out for an awesome weekend with Spring in the air, know that the future is bright, and I promise you that I personally could not be more focused on helping each and every one of you achieve your greatest success. 

Have a HAPPY, SAFE and HEALTHY Weekend.

Love Life and Light It UP!


Mitchell D. Weiner
Chief Happiness Officer  





















. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . . . .. . .
"Many people die with their music still in them. Why is this so?
Too often it is because they are always getting ready to live.
Before they know it, time runs out." Oliver Wendell Holmes
. . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . .  . .  . .. . .
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Happy or Grumpy: Your Mood Impacts Your Organization’s Performance

April 28, 2014, 6:50 am
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“When my customers have pain, it pains me.”











Good Morning Folks,

How are my readers this beautiful Monday morning?  Are you all awesome?  Inspired? Pumped? Excited and charged up? I hope so as I am. 

Your attitude can have a tremendous impact. At FSO we choose Happiness. Everybody. Every day. 

So you look forward to coming to work every day and a peaceful sleep when you don't have to take worries home with you at night.

Consistent through all my pursuits has been a “Happiness-Centric” perspective on business in the service sector. The model delivers on three key differentiators. First, customers receive service they’ve never before come to expect. In a world of behemoth organizations that seeks to instill into employees their dogmatic, formulaic and unyielding protocols for customer engagement, we instead hire for attitude. 

I call it hiring for “the twinkle in their eye, a skip in their step, the fire in their belly.” Any manager can train off the company manual, but you cannot train for the right attitude, one where an employee means it when she says, “How are you doing today?”

Second, we are returning a personal touch to business that has been lost in the customer service experience. Consumers – whether business or personal – have come to accept, even expect, a lackadaisical – even lousy - interaction with customer service representatives. So when an organization delivers outstanding, over-the-top customer engagement, it’s like some golden nugget delivered each day to those customers by a partner – not a vendor – who connects culturally, strategically and who truly cares about their success. “When my customers have pain,it pains me.”

Hospitality is our future and getting out of our box (thinking differently and creatively) will be key to our success. The love for our staff and clients has never been higher and am so happy and pleased to see we are making strides in this area every day. CARE is who we are. 

HAPPY IS OUR ENTIRE COMPANY.

Finally, if hiring FSO doesn’t save you money, then I've failed to serve you. 


Here's an excerpt on Workplace Happiness you might enjoy from: Leadership Styles: Pinpoint Leadership Skill Development Training Series (Majorium Business Press, Stevens Point, WI 2011) $ 18.95 USD


Numerous studies have shown that when leaders are in a happy mood, the individuals around them tend to view everything in a much more positive light. The resulting atmosphere provides for an optimistic workplace, which in turn facilitates higher overall productivity, more creative reasoning and more efficient decision-making. The converse is often true when a leader’s negative moods prevail: they have detrimental effects for the leader, his or her employees and the organization’s performance.

In 2000, Caroline Bartel of New York University and Richard Saavedra of the University of Michigan studied 70 workgroups across diverse industries. Their research found that people who gather within normal meeting settings end up sharing their good or bad moods within two hours. Other research has corroborated the fact that people who work together share their moods.

It is significant for leaders to understand that within most organizations, moods that originate at the top have a tendency to spread quickly throughout the workplace. The reason for this diffusion is that nearly everyone in the company observes these moods and is thus directly influenced by them. Leader’s that are not cognizant of this process fail to understand the personal impact they, and their moods, have on organizational performance.

A large body of research indicates that a majority of leaders are unaware that their emotional intelligence levels, their moods and their behaviors have a definite impact on employees and the organization. Leaders can remain clueless as to how these factors have the power to resonate throughout an organization.

In many instances the repercussions of unwatched and uncontrolled negative behaviors are immediate. Employees can be reluctant to communicate accurate and realistic data and information for fear of the leader’s emotional reaction and potential rage.

The consequences of negative emotional reactions are damaging to the point that the leader becomes emotionally disconnected from the organization; as a result, he or she will not have a realistic sense of what is occurring in the workplace. These circumstances are especially troubling when employees actively work to hide failures, mistakes and potentially troubling trends.

While an emotionally disconnected leader can often sense something is amiss in the workplace, the exact cause remains elusive and their personal effectiveness is thus undermined. The perceived uncertainty of the situation also forces leaders to second-guess their employees. Other serious organizational problems can be caused by the following reasons:

==> Lack of Awareness
When leaders demonstrate a lack of personal awareness, they cannot objectively gauge their own personal moods let alone the impact those moods have on the organization. In some instances, a lack of awareness is the result of the leader’s ignorance, but more often it is a reflection of older leadership styles being used.

Many leaders who fall victim to a lack of awareness feel their personal moods are nobody’s business. Because these leaders do not see the need to force themselves to accommodate their employees, it becomes their employees’ responsibility to deal with the moods. Whatever the cause and reason, a lack of personal awareness undermines not only the leader’s effectiveness, but also the bottom-line performance of their organization.

==> Lack of Self-Management
When leaders possess a lack of self-management skills, it can be toxic to an organization. Mood swings, highly emotional responses, rages and outbursts have a dramatic and negative impact on all employees. In all these instances, leaders allow their emotions to control them. These uncontrolled emotions serve to undermine employee motivation and morale, which produces immediate and negative consequences on organizational productivity.

When leaders allow themselves to be emotionally unstable, their organization will experience higher rates of absenteeism and employee turnover due to increased stress levels. This tangible impact on an organization can be directly analyzed, quantified and demonstrated.

==> Lack of Social Awareness
Leaders clearly lack social awareness when they fail to empathize with employees and other individuals. Those who lack social awareness are either unaware a problem in this area exists or they don’t care about the impact their words and actions have on employees and the organization. Leaders who only focus on results while neglecting personal contributions, actively demonstrate this social deficiency.

Such leaders are unconcerned about motivation, morale or personal issues. Consequently, they will often find themselves surrounded by incompetent or fearful employees. The competent individuals or those with better employment options will quickly leave. The subsequent impact on the company’s productivity and profitability will be serious and obvious.

==> Poor Relationship Management
Leaders who possess poor relationship management skills are unable to communicate effectively, which results in misunderstandings, confusion and conflict. Employees in this situation can feel leaderless and uncommitted, as their work is often criticized and second-guessed by the leader. The leader’s poor relationships with employees subsequently lower morale and motivation. Employees don’t know where they stand with these leaders. And this feeling often results in high employee turnover and lower productivity.

While possible, it is uncommon for leaders to exhibit symptoms in only one of the above areas: usually they are deficient in multiple emotional intelligence categories. When these factors are combined, their impacts are intensified; a toxic organizational atmosphere is thus created that is saturated with problems and conflicts.

Often these leaders cause extreme chaos and havoc within the entire organization. Not only does this diminish their standing and effectiveness as a leader, but also it can completely undermine and destroy an organization’s effectiveness. Turmoil and damage will remain until a more hopeful and realistic leader replaces the dissonant one. And this change generally becomes the only viable alternative to relieve chaos and repair the organization.

Needless to say I am so pumped up for all of you and the great company we are building. Our future is bright and we have only just begun. 

Have a wonderful day. 

Mitch :-)









Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here


Hat tip:International Facilities Management Association on LinkedIn
Photo: http://blog.majoriumbusinesspress.com/

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Ted Tuesday: David Steindl-Rast: Want To Be Happy? Be Grateful

April 29, 2014, 6:21 am
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"Remember that you deserve to be happy. 
It's your natural-born right."
- Pharrell













Good Morning Folks,

"Happy," originally produced for the Despicable Me 2 soundtrack, has topped charts in more than 15 countries. The song is also featured in a 24-hour music video. The video features celebrity cameos from Magic Johnson, Steve Carell and Jamie Foxx, among others. "Happy" received an Oscar nomination for best original song. It has 210 Million views on You Tube.

It's impossible not to listen to Pharrell's "Happy" and think about FSO. It could be our anthem. HAPPY IS OUR ENTIRE COMPANY.  But every day in business and personal life we, as everyone else, have speed bumps. We have to push past them and hold on tight and redirect to the goal. Because the only difference between a good day and a bad day is your attitude.

You see, the secret of happiness is like the secret of dieting: There is no secret.

We all want to be happy, says David Steindl-Rast, a Benedictine monk and today's Ted Tuesday speaker with over FIVE MILLION views on Ted and YouTube (just in case you are wondering who ever heard of him or whether it's worth your few minutes to tune in).

Everyone wants to be happy. But not all happy people are grateful (they want more of something, or want something else); but all grateful people (even though many live with misfortune) are happy.

So: it’s not happiness that makes us grateful, but gratefulness that makes us happy.

Every moment is a gift, and ‘opportunity’ is the gift within every gift.

The master key to happiness? Moment by moment we have this gift.

In some moments we’re not happy – because of someone’s suffering, loss of a friend, etc.

But the key here is that we’re learning something in every moment: patience, for example. And then in the next moment we get another opportunity.

How should we respond to all these opportunities? Same as you were taught as a child about crossing the street: STOP, LOOK, GO.

STOP when you turn on the water-faucet: millions don’t have access to drinkable water. Or ditto when you turn on the power switch. (David’s put little ‘gratefulness stickers’ on the tap and light-switch at his place, after a trip to Africa where these good things weren’t available.)

LOOK – open your eyes, and your hearts (use the opportunity to make others happy).

GO – Do something!

Grateful people are not fearful, and therefore not violent. Grateful people are joyful people.

Grateful people are FSO people and I am honored to be in your company.

May love, health, joy and laughter continue throughout your  life.

Now discover why happiness, as David suggests, is born from gratitude. 

Get ready for an inspiring lesson in slowing down, looking where you're going, and above all, being grateful.




Thanks to John Mark Ministries and Ted for making it possible to share this with you, and to you for watching. 

Let’s FOCUS on today, so we can build tomorrow.

Have a GREAT day as I look forward to seeing all of you soon.









Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE. 


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Shout Out Wednesday: National Operations Summit Sets Expectations, Objectives and Future Plans

April 30, 2014, 6:12 am
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"I can confidently say that after spending two solid and productive days specific to Operational perfection and greatness that the National Operations Team will work in sync, collaborate and drive remarkable results."


Good Morning Folks,

Recently our Regional Directors and Experience Directors came together for a two-day National Operations Summit. One of the main goals of our Summit was to facilitate a closer bond across our team and remind everyone that we are ONE team with talented people who are great at what they do. We also have some pretty clear expectations, objectives, deliverables and plans for Ops to execute and get results.

Everyone’s presentations brought an insight in to how we operate today and others showed exactly where we need to be going. Hospitality is our future and getting out of our box (thinking differently and creatively) will be key critical to our success.

I can confidently say that after spending two solid and productive days specific to Operational perfection and greatness that the National Operations Team will work in sync, collaborate and drive remarkable results. The goal is to continue to be a 12 out of 10 and keep our clients and our PEOPLE happy by exceeding the expectations across every Operations deliverable.

As one of our managers put it, "Some people wonder what did I do different to be successful and so many times recognized. Yes, it’s thinking “outside of the box” and bringing new ideas to the table, but it’s not only that. It’s the passion and drive that continues and gives me a new inspiration every day. The reason why I can’t stop, and I never will, is because I see this company as my home. This is my family and I TRULLY care. Doing things that I would do in my own company. Save money. Make your employees happy. Make your clients even happier. It’s all about leading by an example and treating others the way you want to be treated."

Now is the time to raise the bar and drive our vision and legacy across all of our accounts and across all of the US. Today is about getting results and executing across the board. We have a great company and great people. Keep the referrals coming and never stop thinking ahead about our growth. After all, Growth = Opportunity.

Remain motivated and inspired. I hope you are all fired up because I know I am.

Be great and (re)IMAGINE!

Love Life!


Mitchell D. Weiner
Chief Happiness Officer  


ABOUT FSO:
  • The fastest growing and most successful national onsite outsourcing in the U.S. focused on 1) improving services, 2) reducing costs, and 3) giving employees  an opportunity to grow.
  • We outsource functions like: Mail, Copy, Reception, Switchboard, Office Services, Records, Messenger, IT, Concierge, Front & Back Office and much more.
  • 1600+ employees, operating in 60+ cities, 225+ operational sites, 98% employee retention & 100% client retention.
  • We (re)imagine the ways businesses are run.

ABOUT FSO CEO & FOUNDER – MITCH WEINER:
  • Pioneer of the onsite outsourcing business model.
  • 20+ years of industry experience.
  •  Previous owner of Archer, which he sold to Canon.

VIDEO:
Brief "corporate portrait" video shows who we are and what we can do for you HERE
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Throw Back Thursday: A Reader's Challenge— My So Called "Paperless" Life

May 1, 2014, 6:45 am
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"For several years I have been meaning to write a blog posting about how great it was to go from a messy stack of papers on my desk to a having paperless office. But, this is the year I began leading a paperless life. All my business and personal documents exist only in the cloud. I feel a huge sense of freedom, I feel more modern, and I feel more organized."





Good Morning Folks,

Today's throw back Thursday is truly interactive as I challenge all employees, customers and fans to do for yourselves what we at FSO do for our clients— make paper digital, retrievable, useful and enjoyable again.

Our friend Eric Borgos has been kind enough to share his own step-by-step recipe for throwing back through old boxes of childhood memories, old schoolwork, albums and cds,  old businesses and past lives you've been apart of and making them digital and sharable for your current an future generations to enjoy.

In the process you'll rid yourself of clutter and paper, have better documentation for insurance and ensure your precious memories survive inn the unlikely event of floods, fires and other natural disasters (especially because you will back up the files you create on the cloud.)

Eric over to you:

==> My Paperless Life by Eric Borgos, President of Impulse Communications, Inc.

For several years I have been meaning to write a blog posting about how great it was to go from a messy stack of papers on my desk to a having paperless office. But, I have now moved on to even loftier goals. This is the year I began leading a paperless life. All my business and personal documents exist only in the cloud. I feel a huge sense of freedom, I feel more modern, and I feel more organized. I would liken it to the nirvana of the elusive inbox zero (getting down to 0 unanswered emails in your inbox), or for the less tech overloaded, the feeling of having a clean room/house.

Here’s the top 10 ways I accomplished my paperless life:

1. Office Clutter – 
I started several years ago by converting to a paperless office using a Fujitsu ScanSnap scanner (you can buy one for around $500 on Amazon.com). It converts everything you scan to keyword searchable PDF files. Each pile of papers I had is now a file on my computer. For example, credit card statements from 2013 are 2013CreditCards.pdf. Some files are more general, like 2008-2013BusinessPapers.pdf. The Fujitsu scanner scans both sides of each document, and it is not a problem if the paper sizes vary (like a small receipt). Every few months I scan in whatever documents I have accumulated, and then at the end of the year I combine them into 1 big file (like 2013CreditCards1.pdf and 2013CreditCards2.pdf and 2013CreditCards3.pdf all merge into 2013CreditCards.pdf).

2. Magazines – 
I used to subscribe to a bunch of magazines such as Wired, Fortune, Inc., Entrepreneur, Business Week, and Fast Company, and they would pile up waiting to be read. Now instead I can read those and 150 other magazines (Rolling Stone, People, US, Time, etc.) using a new service named NextIssue.com, which costs $10-$15/month. For that fixed monthly price, you can read as many of those 150 magazines each month as you want on your mobile phone, tablet, or PC. I read them on my iPhone.

3. Old Boxes – 
I scanned my boxes of childhood memories. Old schoolwork, old businesses I had started (I began my entrepreneurial career when I was 10), old poems I had written. I even scanned my shoebox full of notes from girls that I had kept all these years. Also, I found some tapes of songs I wrote and recorded as kid, and used a special cord I bought on Amazon.com to transfer the cassettes to MP3 files on my computer.

4. Music – 
No more CDs. I used to have a collection of over 200 CDs (rock/pop/country), which I manually copied to MP3 files a few years ago. I eventually threw out the CDs and was happy with just the MP3 files. A few years ago I signed up for rdio.com (unlimited online music for $4.99/month) and have not bought a CD since. They have 99% of all the CDs I had, and 99% of all the new ones I would buy. This week I took it a step further, and deleted all my MP3 files (they were taking up space) since with services like Rdio.com, Spotify.com, Rhapsody, all the music I like is forever available in the cloud.

5. Books – 
No more books, just e-books. In fact, I have had people give me an book I thought looked great, but bought the e-book instead of reading the real book I already had, just because it is much more convenient for me to read things on my iPhone.

6. Photos – 
I had boxes of old photos, home videos (the old VHS kind), and photo albums from when I was a kid. I shipped them all off to ScanDigital.com, at 70% off via a Groupon offer, where they were converted to digital files. Now I can much more easily share these photos with my family, and they will be better preserved for future generations.

7. Taxes – 
I e-file my income tax returns using TurboTax.com, and all my old tax records are scanned into a folder named /taxes .

8. Contracts – 
No more printed contracts. As described in my previous post about Electronic Signatures, I sign contracts online using an e-signature.

9. Checks – 
No more check writing. I make every available effort to use services that offer automated monthly billing or Paypal.

10. Cloud Storage – 
I store all my computer files on a cloud service like Box.com (most people can use their free plan). That way I can access my files from anywhere on any device. I used to use Gotomypc.com to connect to my office PC, and that worked, but was slow and not very efficient.

There are also other advantages to being as virtual and paperless as possible. Several times my basement flooded and things got ruined. Luckily not anything important, but I could have easily lost all of it in a fire or a more severe flood. I have also moved a bunch of times, and for every move I had to deal with all my old boxes. And, with everything packed away, I did not have easy access to it. I never knew exactly where certain items were, and a lot of things I just forgot about. Now I have full access to all my stuff, anywhere, anytime, so I highly recommend going paperless to everyone reading this.

As you know, FSO has worked with organizations as varied as insurance companies and law firms to implement outsourced document and records management strategies" and to offer significant reductions in paper

At FSO Client Weitz & Luxenberg, our Bobby Dillon got his MBA in Records Management during a massive 3 ½ year project, the largest and most successful document conversion in the New York market and surrounding areas - migrating over 35 million pages of paper to an electronic format at the famed barristers.

Bobby and his team achieved this by following rigorous checks and balances, quality control and document processing perfection. This is the type of success and model of perfection that Bobby leads across all of FSO’s client locations.

Because Weitz & Luxenberg deals with Asbestos cases, the law still requires paper records retained for 30 years, so 25-30K bankers boxes were sent offsite to low cost storage, freeing up an entire floor of premium Manhattan office space for lease to others or more profitable venture.

Now thanks to Eric Borgos, all of us at FSO can walk the walk, rather than just talk the talk. To go through the experience of a digital conversion and be able to compare life before and after, you will be more effective whether you are serving a client working for FSO or the clients themselves.

If know of someone who would enjoy working for or with FSO please do not keep us a secret.


Have a fabulous, sunny, productive day filled with love and inspiration.  

Hugs all around.











Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here


About the author:

Eric Borgos is the President of Impulse Communications, Inc., an Internet company that owns over 250 websites such as CheapFlowers.com, Dumb.com, and Adoptme.com. He is also an active investor with a portfolio of that includes Weights.com, Pastries.com, and Physical.com.

Mr. Borgos graduated with a finance degree from Babson College in 1991 and ran several different businesses until he found his calling on the Internet in 1995. Since that time Eric has been featured in publications such as the Wall Street Journal, Entrepreneur Magazine, Readers Digest, USA Today, Popular Science, and Inc. Magazine; and his websites have been talked about on radio stations such as National Public Radio (NPR) and TV shows such as Extra and TechTV.


Some of the more interesting facts about Mr. Borgos include:
  • At one point had over 15 people working for him but never met any of them (only used email)
  • Invented a toy and got it sold at Toys “R” Us.
  • Bought 2 retail flower stores thousands of miles away without visiting them first or knowing anything about flowers or retail stores.
  • Tried to go public in 2000 through a reverse merger.
  • For years had an office 3000 miles away but never once went there.
  • In 2008 sold his Bored.com network of websites for $4.5 million
  • In 2011 sold a portfolio of 4000 of his sites for $1.3 million.
Eric is also an amateur musician, having written and recorded over 100 songs (see MCEricB.com to listen to them for free) including such viral music video hits as “Pimp My Sleigh”, “Hip-Hop Hanukkah”, and “The TurboTax Rap”.

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InspireMe Friday: FSO's Eddie Pons on "It's GO TIME: Creating and Owning The Day"

May 2, 2014, 5:56 am
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There is no better example of someone who took opportunity to heart and made the most of it in the form of a fulfilling and lucrative career working his way all the way up to FSO Division Director as Eddie Pons. According to Eddie, "When people ask me what I do for a living, I reply: FULFILL DREAMS!"








Good Morning Folks,

The real fire in this company, the steam that powers the engine comes from the field and from our real world examples that it is possible to lift yourself up and turn a dead end job into a lucrative career.

There is no better example of someone who took opportunity to heart and made the most of it in the form of a fulfilling and lucrative career working his way all the way up to FSO Division Director, as Eddie Pons. According to Eddie, "When people ask me what I do for a living, I reply: FULFILL DREAMS!"

So to send you off to the weekend with a BIG SMILE, here is today's inspirational message from Eddie Pons. It's the kind of motivational messages people from all walks of our company contribute daily. 

These communications take time and effort and are not business as usual for for a company in our business. But that's exactly why we have such high client and employee retention rates and take the extra effort to let every one at every level know they matter and they are in a place where opportunity for advancement abounds. 

Just ask Eddie Pons and dozens like him at FSO who have worked their way up to stardom. Eddie, over to you.

==> It's Go Time by Eddie Pons

Coming up in a fast paced, exciting and explosive environment is AWESOME!

Living and assisting in the growth of an unstoppable organization is THRILLING!

Leading the charge, intimate involvement and owning countless moving parts is INCREDIBLE!

FSO USA IS that experience!

From where we started 3.5 years ago, to being National today and global tomorrow - FSO is aggressively the fastest growing company in the Industry.

Mitch has created an Opportunity Rich organization and there is so much to take advantage of, by way of your career, new business, education and countless more.

We are fortunate to have industry leaders at our finger tips with a vast vault of knowledge and expertise. Not “just” the co-inventor of our industry, Mitch is the BEST possible resource to pull from everyday – and, he’s right within our reach! What other on-site outsourcing organization can say that!?    

We are all here to prosper personally and increase that prosperity throughout FSO USA, and expand both!

FSO can do so much for you, and you for it!
Think about this:

“Why can’t I ever… get a break?”

“How come they…are so lucky?”

“When is it going to be…MY time?”

At FSO, Mitch has created an environment where – YOU CAN SUCCEED!

A place where, if you apply yourself, follow the steps, have a desire to learn and grow – YOU CAN SUCCEED!

If you continuously go the extra mile, always give of yourself and believe in the mission – YOU CAN SUCCEED!

Ask yourself:

“Have I been a go-getter?”
-early start, do whatever is needed, lead the way

“Do I know our business?”
-you know your “job”, know everything you can

“Am I always challenging myself?”
-complacency is the “enemy”, do something different, learn something new

It is amazing how much power and control you have over your own future. Do you leave things up to chance – OR – do you AGGRESSIVELY go out and fight for what you want!?

FSO IS HERE FOR YOU!

For people who WANT more and will do what is needed to GET more. Exemplify:

==> Leadership

==> Consistency

==> Dedication

==> Ambition

==> Relentlessness

==> Determination

Doing whatever is needed and going above and beyond, every single day. Refocus:

==> Revenue

==> Margins

==> KPIs/SLAs

==> FLP

==> Client Love-fest

==> Employee Love-fest

Caring about what your contributions are, who you are. Embodying:

==> Integrity

==> Respect

==> Honesty

==> Ethics

==> Responsibility

==> Accountability

YOU create your own opportunity, based on the product that is… YOU!

Look at the above statement again.

It “BEGINS” and “ENDS” with… YOU!

Go out there and be the perfect example of FSO=HOSPITALITY!

CARE about what you do! Who you are! What you represent!

Push yourself harder TODAY, than you did YESTERDAY, so you can celebrate TOMORROW!

You want to WIN?

You want an OPPORTUNITY?

CREATE IT!

OWN THE DAY!

Wow, how can I top that? 

As you can see we believe that showing and truly believing in what someone can achieve generally helps them become all they are capable of being.  

After you initially identify an individual's strengths and passion, if you continue to provide the right encouragement, advancement opportunities and support, then you can ensure that top talent is maximizing their potential.   

I dare say we promote more people every day than most other companies of our size.

Don't let anything or anyone stop you. Believe and inspire. And SPREAD THE WORD. 

Have a fabulous, sunny, spring weekend filled with love and inspiration.  

Be great and (re)IMAGINE!


Mitchell D. Weiner
Chief Happiness Officer  

. . . . . .  . . . . . . . . . . . . . . . . .. . . . .  . . . ..
"Only from the heart can you touch the sky."
~~ Rumi
. . . . . .  . . . . . . . . . . . . . . . . .. . . . . .  . . . 

Learn more about what DIFFERENTIATES FSO here


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Across the Enterprise – Perfection is the Expectation – No Excuses!

May 5, 2014, 6:51 am
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"One of the biggest errors we can make in the delivery of Hospitality services is to assume that what we are doing is meeting the expectations of our clients. We never assume because we know what's happened when our competitors have: We eat their lunch!"








Good Morning Folks,

One of our most urgent 2014 Corporate Goals is "Across the Enterprise – Perfection is the Expectation – No Excuses!"

We know that we need to deliver Service Extraordinaire. But how do we know we are meeting that expectation?  

Living in New York City in the 1980’s when Ed Koch was the Mayor, he had a very simple formula to find out if he was meeting expectations.  He would simply ask the people, “How Am I Doing?” It is the simplest question and easiest format to solicit feedback. 

==> As managers, we are asking our staff, “How Am I Doing?”

==> As service providers, we are asking our clients when we deliver services, “How Are We Doing?” 
One of the biggest errors we can make in the delivery of Hospitality services is to assume that what we are doing is meeting the expectations of our clients. We never assume because we know what's happened when our competitors have: We eat their lunch!

So… today I challenge each and every FSO employee in our morning meetings – ASK THE QUESTION, and more importantly, listen for the answer. If the response is “fine” or “ok”, take the opportunity to follow up with another question – “How can I make your answer be ‘Perfect’”? 

In order to improve as a team, we must improve as individuals and constantly strive for perfection in our daily activities. Only through the consistent quest for feedback can we ensure that we are improving every day and inspiring happy clients and happy employees.  
The most important thing is taking the feedback we receive and turning it into positive actions. No matter what position we hold within FSO, we have the responsibility to ask the question “How Are We Doing?”

Take the answers that you receive today and share them with management, so we can ensure PERFECTION – NO EXCUSES. This allows us to make it PERSONAL and by making it PERSONAL, we fulfill my vision, and legacy.

The passion, the hard work, the skip step and fire, and the overall communications resulting from this never-ending pursuit of excellence have been well-received.

Prospects we take on site tours leave VERY impressed and I am super proud!! They are BLOWN AWAY actually.

It's such an honor to work with each member of our FSO team, and having these individuals representing us in the field.

The is what differentiates us from our competition and why our great clients made that change from their current service provider to FSO. It's what we do everyday that makes us special and the obvious choice.  

Needless to say I am so pumped up for all of you and the great company we are building. We have the greatest people on earth who love what they do across FSO. 

Our future is bright and we have only just begun. 

FSO = Hospitality = YOU

Join me as we inspire a nation and fulfill dreams! Lets rock the world together. 

Love Life!


Mitchell D. Weiner
Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . . . . . . . 
"Too many people miss the silver lining because they're expecting gold."
~~ Maurice Setter
. . . . . . . . . .. . . . . . . . . . . . .  . . . . . . . . . . . . . . . . . . . . . . .     


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Ted Tuesday: Success, Failure and The Drive to Keep Creating with Elizabeth Gilbert (part one of two)

May 6, 2014, 7:23 am
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"Know your purpose and it becomes your rock in the good and bad times"












Good Morning Folks,

Elizabeth Gilbert was once an "unpublished diner waitress," devastated by rejection letters. And yet, in the wake of the success of 'Eat, Pray, Love,' she found herself identifying strongly with her former self. With beautiful insight, Gilbert reflects on why success can be as disorienting as failure and offers a simple — though hard — way to carry on, regardless of outcomes.

Her message: "Stay true to yourself. Possess your passion, indulge your passion. Do it for yourself and live with the results whatever they may be."

Please enjoy her TED Talk about finding your way back home again when you feel like you run out of your creative juice.  

She’s funny. She’s passionate. She talks about rediscovering “whatever in this world you love more than yourself”. And with over 15 million YouTube and Ted views between her talks, she's proven to be well worth a listen.


With assistance and graphics from Chris Donner and great thanks to Ted and to you for watching.

Join us on Ted Tuesday next week for part two when Elizabeth Gilbert muses on the impossible things we expect from artists and geniuses -- and shares the radical idea that, instead of the rare person "being" a genius, all of us "have" a genius. 

Have a fabulous, sunny, productive day filled with love and inspiration.  

Hugs all around.









Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE. 


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7 Skills of Change Masters: Making Everyone a Hero

May 7, 2014, 7:11 am
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"In just about any business environment the only thing you can really count on is that everything will change. So, it’s best to be prepared for it"











Good Morning Folks

The following managerial theory I’m about to dish out which came directly from Professor Rosabeth Moss Kanter, a recognized expert in the field of change management.

In her book e-Volve, Dr. Kanter laid out the following characteristics of true change masters. She argues that if we all study and emulate the processes followed by change artists, we will become better managers of change ourselves.

And who needs that? We all do! In just about any business environment the only thing you can really count on is that everything will change. So, it’s best to be prepared for it and if you follow this list – you will be.

==>  Tuning in to the Environment
  • Encourage Organizational curiosity. Let everyone look for change opportunities. Look outside your own area as well.
  • Measure not only against past performance but potential performance as well. (i.e.- what’s the opportunity cost?)
==>  Kaleidoscope Thinking: Stimulating Breakthrough Ideas
  • Challenge and question current assumptions.
  • Encourage “out-of-the-box” thinking.
==>  Setting the Theme: Communicating Inspiring Visions
  • Charisma factor is critical
  • “If you can dream it, you can do it” is not necessarily true. “If you can dream it AND make others dream it, you can do it”
==> Enlisting Backers and Supporters: Getting Buy-in, Building Coalitions
  • What is the minimum support system required?
  • Where are you going to get everything you need to be successful?
  • Make sure everything is in place before undertaking the change initiative.
  • Plant some seeds before the change announcements. See who shows initial support, then bring them in.
==> Developing the Dream: Nurturing the Working Team
  • A new team, doing new things, needs a leader who can fend off the rest of the organization to keep them doing what they need to do.
==>  Mastering the Difficult Middles: Persisting and Persevering
  • After the project has gained some momentum and is underway, the completion of the project is the most difficult phase.
  • Time and resource shortages often pop up and can be very difficult.
  • Everything can look terrible in the middle.
  • Unexpected obstacles pop up.
  • Momentum slows because morale sags.
  • Critics seem to (re)surface at this phase.
  • Leaders must be resolved to see it through.
==>  Celebrating Accomplishments: Making Everyone a Hero
  • Once the project is complete, make sure to take time to celebrate the accomplishment with team members who made it happen.
  • Organizational change is a perpetual process, so after celebration begin tuning into the environment again to see what next steps are needed and begin right away.

A new team, doing new things, needs a combination of amazing strategy, planning, training and having great players who are committed – everyone on the team knows their position and role and they work in harmony to execute greatness.  That is what FSO is all about – a perfect harmony of perfection and greatness. We have won and continue to win because we make everything PERSONAL – this is what attracts great talent to FSO, and why brands have chosen FSO and stick with us.

Personal is about that phone call at 11pm at night or 6am in the morning when a prospect, client or someone on our team needs us and we are there to answer that question, support in any way possible and to make the person on the other line or in person feel our passion and urgency in solving their problem or just showing our commitment.  

And all of this, in and of itself, is radical CHANGE from business as usual. FSO has a culture that breeds success, overcomes challenges and exceeds expectations. 

Every site employee, YOU, are masters of CHANGE and are the FSO difference! Your commitment to service, to exceed the client expectations, to do just that little bit more, to be more professional, to have that better idea, to notice that detail, to take action when no one is watching is what makes this company the best outsourcing provider in the business.

Currently I am holding on my desk 94 letters of commendation for various employees and teams from clients for the CHANGE they helped orchestrate in their organizations.

I look forward to hearing stories from all of you on how we have made an impact in the lives of our employees and customers by being a change master  and not just a cheerleader of the status quo.

Have a GREAT day, love life and I look forward to seeing you soon.



 






Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here

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Throw Back Thursday: Once Upon A Time You Couldn't Do Business Without "White-Out" Correction Fluid

May 8, 2014, 6:56 am
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White-out reminds me of that esurance commercial— Beatrice: Instead of mailing everyone my vacation photos, I'm saving a ton of time by posting them to my wall. Friend replies... That's not how this works. That’s not how any of this works!






Good Morning Folks,

A blogger advises newly hired law firm associates...
On your first day at a law firm, you will…
…train with an 18-year-old Harvard freshman who somehow manages to be more put together looking than you are.
…embarass yourself trying to use the unnecessarily complicated “coffee system.“
… go to a two-hour, three-course lunch, at the end of which the associate you ate with will say, with genuine pleased surprise, “hey! only $90 for lunch! not bad!”
…spend two solid hours being trained on the use of Outlook. (Who knew email was so complicated?)
…learn that all summer associates are going to be attending next week’s Beyonce concert in a luxury box, courtesy of the firm.  and...
…walk into your newly-issued office and discover that it is stocked chock full of office supplies, including a glue stick, an “envelope moistening wand”, White Out (now available in legal pad yellow! who knew!), and brand-new, still in their packaging tape dispenser, stapler, and scissors. (The teacher in me nearly swooned.) 
Yes, even in a computer age where word processing programs with spell check have made error correction automatic, White-Out, as it is known, is still used widely.

Directs one law firm to its clients:
When you deliver documents to our office, it helps if you can do the following: 
We rarely need originals.  Please deliver clear copies unless we specifically request the original. 
We want to protect you from identity fraud. Many bank and credit card statements, tax returns, and other documents have your social security number or account number on every page.  Please redact (use White Out) all but the last 4 numbers of any account numbers."
Then again, this is one area of the law where enthusiastic use of White-Out and CIA-grade black highlighters is encouraged.

According to Wikipedia:"White-Out "correction fluid" as it is known generically, is an opaque, white fluid applied to paper to mask errors in text. Once dried, it can be written over. It is typically packaged in small bottles, and the lid has an attached brush (or a triangular piece of foam) which dips into the bottle. The brush is used to apply the fluid onto the paper.

Before the invention of word processors, correction fluid greatly facilitated the production of typewritten documents.

One of the first forms of correction fluid was invented in 1951 by the secretary Bette Nesmith Graham, founder of Liquid Paper.


The best known brand of correction fluid,Wite-Out dates to 1966, when George Kloosterhouse, an insurance-company clerk, sought to address a problem he observed in correction fluid available at the time: a tendency to smudge ink on photostatic copies when it was applied. Kloosterhouse enlisted the help of his associate Edwin Johanknecht, a basement waterproofer who experimented with chemicals, and together they developed their own correction fluid, introduced as "Wite-Out WO-1 Erasing Liquid".

In 1971, they incorporated as Wite-Out Products, Inc. The trademark "Wite-Out" was registered by the United States Patent and Trademark Office on February 5, 1974. (The application listed the date of "first use in commerce" as January 27, 1966.)

Early forms of Wite-Out sold through 1981 were water-based and hence water-soluble. While this allowed simple cleaning, it also had the problem of long drying times. The formula also did not work well on non-photostatic media such as typewritten copy.

The company was bought in 1981 by Archibald Douglas. Douglas, as chairman, led the company toward solvent-based formulas with faster drying times. Three different formulas were created, each optimized for different media. New problems arose: a separate bottle of thinner was required, and the solvent used was known to contribute to ozone depletion. The company addressed these problems in July 1990 with the introduction of a reformulated "For Everything" correction fluid.

In June 1992, Wite-Out Products was bought by the BIC Corporation. BIC released a number of new products under its newly acquired brand, including a Wite-Out ballpoint pen (November 1996) and dry correction tape (1998)."

Today, corporate clients have shifted priorities for law firms. Tired of high hourly rates and a no-bid mentality, corporations are demanding changes in the way law firms bill their clients. And the law firms are responding. There's no room for errors let alone non-billable time spent correcting errors. 

Law firms also are facing the same forces that have driven other industries to become leaner and meaner, namely globalization and technology. Law firms today must compete across borders for business while technologies, such as Internet search engines and online law libraries, call into question the need for legal associates and researchers poring over hard-cover law books and documents.

Once upon a time White-Out was a major innovation and a staple of the legal profession. But today it's going to take more than White-Out to "Wipe Out" competition.

Back office business practices have to change. And though law firms have been slow to change, I think we’re going to see even more innovations in the future. Like outsourcing.

As a result, many law firms are adopting new business models and doing what once seemed almost unthinkable in the industry: cutting hourly rates, bidding for corporate work against rival firms, capping prices, and keeping a sharp focus on the corporate client’s bottom line. In turn, the firms are cutting their own costs in a drive to become more efficient, using fewer attorneys on cases, and moving back-office operations to lower cost,more efficient processes like outsourcing.

I launched FSO with a vision, a dream of changing the outsourcing business in a way that was never done before. At FSO we are driving change and ushering law firms into the 21st Century and beyond. In a sense we are "Whiting Out" the past and delivering the future.

If you’d like to explore how FSO can bring your firm into the digital age, contact me personally at 212-204-1193.

With gratitude to Wikipedia and the Boston Globe for their insights that contributed to this post, and most of all to you for listening.

Have a fabulous, sunny, productive day filled with love and inspiration.  

Hugs all around.




 






Mitchell D. Weiner
Chief Happiness Officer

ABOUT FSO:
  • The fastest growing and most successful national onsite outsourcing in the U.S. focused on 1) improving services, 2) reducing costs, and 3) giving employees  an opportunity to grow.
  • We outsource functions like: Mail, Copy, Reception, Switchboard, Office Services, Records, Messenger, IT, Concierge, Front & Back Office and much more.
  • 1600+ employees, operating in 60+ cities, 225+ operational sites, 98% employee retention & 100% client retention.
  • Ranked #24 in Crain’s magazine’s fast 50 and listed to the Inc 5000 list two years in a row.
  • We (re)imagine the ways businesses are run.

VIDEO:
Brief "corporate portrait" video shows who we are and what we can do for you HERE
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InspireMe Friday: You Can't Miss This — Kevin Durant Just Won Mother’s Day with His Tearful MVP Speech

May 8, 2014, 7:18 pm
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"Everything in my life, I had to take it. They're not going to give it to you out of sympathy. This was another case, if I wanted to win the MVP, I had to go take it."







Good Morning Folks,

Kevin Durant's reaction to winning the MVP was much like what we see at our own awards ceremonies at FSO, for much the same reasons. The last person he talked or bragged about was himself. It was a team and family effort, just like the one that drives us and accelerates our careers at FSO, every day.

The Oklahoma City Thunder star received the league's top individual honor on Tuesday, earning 119 first-place votes. Miami's LeBron James, who won the last two MVP awards and four of the previous five, finished second with six first-place votes, and Blake Griffin of the Los Angeles Clippers was third.

I've always been a player that was excited for my teammates' success," Durant said. "Not just mine, but my teammates' as well. Wanting to see them do well translates to my game, which is wanting to pass the ball and seeing my teammates reap the benefits."

In short, he's been extremely hard not to root for since entering the NBA in 2007. But after Tuesday's speech, he's impossible not to root for.

With all the cameras on him, he gave all the glory to his teammates individually, fights back sobs, pays homage to Oklahoma City fans, and more importantly to his mother, Wanda Pratt, for her all her personal sacrifices to help him succeed in life.

“And last, my mom,” Durant said tearing up, approx. 23 minutes into his already impassioned speech.

“I think you know what you did,” he said, as the camera cut to his emotionally overcome mom. “You had my brother when you were 18-years-old. Three years later, I came out. The odds were stacked against us. Single parent with two boys by the time you were 21-years-old. Everybody told us we weren’t supposed to be here. We moved from apartment to apartment by ourselves. One of the best memories I had, is when we moved into our first apartment – no bed, no furniture – and we just all sat in the living room and just hugged each other, because we thought we made it.

“And when something good happens to you, I don’t know about you guys, but I tend to look back to what brought me here. And you’d wake me up in the middle of the night in the summer times, making me run up a hill, making me do pushups, screaming at me from the sideline of my games at eight or nine years old. We weren’t supposed to be here. You made us believe. You kept us off the street. Put clothes on our backs, food on the table. And when you didn’t eat, you made sure we ate. 

You went to sleep hungry. You sacrificed for us. You’re the real MVP.”

His Mom was all over TV yesterday responding. She advised moms "to never give up, to always put your children first, to always commit yourself to their dreams, their aspirations and their goals even when it gets hard.'' 

This is a tribute to the REAL MVPs ... those Mom's that give unconditional love and instill belief (even against all odds) that "anything is possible" with effort! It's some seriously touching stuff, and worth watching the embedded highlights below. 

I promise it is one of the most compelling and important and Friday inspiring speeches you'll ever hear. There won't be a dry eye in the house no matter what your age, sex or position at work.

You're the real MVP
==> Durant thanks his family, including a special tribute to his mother, Wanda.

==> Durant fights back  tears while thanking Teammates


Questions and answers
>> Durant takes questions from the press, keeping it classy as ever.including co-star Russell Westbrook.

The end,” Durant closed, sending the thousands bearing witness to his speech into a furious standing ovation.

While Durant’s speech will be impossible to top, perhaps you can transcribe some notes from it for ideas of what to say to your own mother this Sunday 

For the full speech, you can visit CBS Sports or NBA.com.

Thanks to The Guardian UK , CBS and Mashable for their insights contributing to this post, for photos from ABC News, and most of all to you for watching.

Happy Mother's day to Kevin's mother and to all of our mothers living or gone, who on this day they should always be remembered either way.

Now in honor of Kevin's Mother, MY GREAT Mother Natalie, and Mothers everywhere, a classic song that Steph and I used to dance to back in the day:



Happy, Healthy, Safe and Refreshing Mother's Day Weekend,

Love Life!


Mitchell D. Weiner
Chief Happiness Officer  

................................................................
“Now is no time to think of what you do not have. 
Think of what you can do with what there is.” 
................................................................



















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FSO Onsite Outsourcing: "Some Things Never Change" .... except HERE

May 12, 2014, 7:28 am
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And all of this, in and of itself, is radical CHANGE from business as usual. FSO has a culture that breeds success, overcomes challenges and exceeds expectations. 










Good Morning Folks,

Welcome to Monday and I trust you all had a fantastic weekend. Wherever you are across the USA you probably spent time this weekend split between mothers and basketball (except for MVP Kevin Durant who found a way to brilliantly combine the two J). The playoffs are coming to the wire and just like in our business, you always have to watch out for those underdogs.  

In the world of Onsite Outsourcing, that is exactly what FSO has been, that underdog who has always found the way to win.  So that is my message to start out this week. We can never forget – ever – what got us here as the underdogs to win, and what we need to continue to do to get us to the next level.

People want to work with people they like— people they trust— people who have their back and have fun. They know what it takes to hold onto what they have and cherish the wins by doing exactly what they say they are going to do. It's because clients want hospitality, energy, happiness and stability. 

Our brand has always been synonymous with the best service and best people ever.  
So our clients look forward to coming to work every day and a peaceful sleep when they don't have to take worries home.

Consistent through all my pursuits has been a “Happiness-Centric” perspective. The model delivers on three key differentiators. First, customers receive service they’ve never before come to expect. In a world of behemoth organizations that seeks to instill into employees their dogmatic, formulaic and unyielding protocols for customer engagement, we instead hire for attitude. Attitude can have a tremendous impact. Everybody. Everyday. 


I call it hiring for “the twinkle in their eye, a skip in their step, the fire in their belly.” Any manager can train off the company manual, but you cannot train for the right attitude, one where an employee means it when she says, “How are you doing today?”


Second, we are returning a personal touch to business that has been lost in the customer service experience. Consumers – whether business or personal – have come to accept, even expect, a lackadaisical – even lousy - interaction with their vendors. So when an organization like FSO delivers outstanding, over-the-top customer engagement, it’s like some golden nugget delivered each day to those customers by a partner – not a vendor – who connects culturally, strategically and who truly cares about their success. 

Therefore one of our biggest competitive advantages is our commitment to training and developing our employees. We strive to have the most inspired, motivated, and best trained employees in the industry!

Our clients love FSO because of our ENERGY, PASSION and SMARTS. 

It is a job expectation that we are coming to the table proactively and providing solutions and creative ideas to our clients and their issues. It doesn’t matter what level our employees are at— from associate, to supervisor or manager— they are on the ground and are closer to what happens every day in their operation and can provide insight, observations and ideas that positively affect our awesome clients.

I advise our employees to ignore negative energy, to stay positive, smile, be happy, and to think of new ideas that create, innovate and build a future that makes possible what was never possible before.

In just about any business environment the only thing you can really count on is that everything will change. So, it’s best to be prepared for it and if you outsource with FSO you will be. Everything we do, every way we behave, respond, greet, secure and (re) imagine the future, is radical CHANGE from business as usual. FSO has a culture that breeds success, overcomes challenges and exceeds expectations. 

Crafting this morning’s message to kick off the week, I can’t wait to see all the happy, inspired people in our corporate office who do a great job supporting us in the field every day.  

Your energy, enthusiasm and professionalism are always greatly appreciated and looking forward to a great week! 

Have a great day and thanks for being a part of our amazing journey.




Mitchell D. Weiner
Chief Happiness Officer  

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . . . . . . . 
"Don't tell me the sky's the limit when there are footsteps on the moon"
. . . . . . . . . .. . . . . . . . . . . . .  . . . . . . . . . . . . . . . . . . . . . . .   

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Ted Tuesday: Elizabeth Gilbert (part two) -- "Your Elusive Creative Genius"

May 13, 2014, 6:34 am
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Elizabeth Gilbert muses on the impossible things we expect from artists and geniuses — and shares the radical idea that, instead of the rare person "being" a genius, all of us "have" a genius. It's a funny, personal and surprisingly moving talk.





Good Morning Folks,

"Eat, Pray, Love" Author Elizabeth Gilbert muses on the impossible things we expect from artists and geniuses -- and shares the radical idea that, instead of the rare person "being" a genius, all of us "have" a genius. It's a funny, personal and surprisingly moving talk.

Her talk is titled “Your Elusive Creative Genius”. This talk was given right after she found tremendous success with Eat, Pray, Love. She was feeling a lot of anxiety over the fact that she might never see that type of success again in her lifetime.

She talks about how this pressure to continuously perform can sometimes get the most of people (especially those in the creative fields). She compares this way of thinking to the ancient times in Rome and in Greece when people believed creativity came from the gods or spirits who would visit whenever they wanted. Humans were only vessels for the creativity. This way of thinking took the pressure off of the writers because whether their work was good or bad (or simply non-existent), they were not to be blamed.  I had never thought of creativity like that before – It was just such a strange concept to me!

Of course nowadays, we don’t think like that. People owned their creativity and if we were caught talking to the invisible creative gods in the corner, we would probably get some weird looks.

But it got me thinking (as most Ted Talks do) – even if I don’t believe in these spirits, I do believe that we need to be open to creativity. I think it’s so important to keep our eyes open and be accustomed to finding inspiration from the smallest and most mundane things. I love working on this blog because it has opened my eyes to so many great ideas and it keeps my mind open and curious.

So, while I do think Elizabeth’s idea is a bit of a wacky one, I’m glad I watched her talk.  

Please enjoy eminent writer Elizabeth Gilbert's passionately talk about about not giving up, about pursuing what you love, about no longer thinking in terms of successes & failures, but in outcomes. This talk gives us enormous hope and that's life-affirming. Highly recommended. and… eye-opening.  



With help from Cecillia's "My Marketing Diary" and thanks to Ted, I thank you for watching.

Have a fabulous, sunny, productive day filled with love and inspiration.  

Hugs all around.









Mitchell D. Weiner
Chief Happiness Officer

Learn more about what DIFFERENTIATES FSO here

Ideas are not set in stone. When exposed to thoughtful people, they morph and adapt into their most potent form. TED Tuesdays on MitchWeiner.com highlights some of today's most intriguing ideas. Look for more talks on Technology, Entertainment and Design -- plus science, business, global issues, the arts and much more— HERE. 
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FSO Onsite Outsourcing Legal Services To Present at ALA Toronto, May 19th - 22nd

May 14, 2014, 6:40 am
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"At FSO, we are driving change and ushering law firms into the digital 21st Century and beyond. It's the kind of change that's top of mind for this year's ALA attendees.










Good Morning Folks,

We are proud to announce our participation in the Association of Legal Administrator's (ALA) annual Conference and Expo, May 19th - 22nd at Toronto's Metro Toronto Convention Center. The annual event brings together leaders in the legal industry to discuss the challenges and opportunities in today's legal environment. 

These few days of knowledge and collaboration are just one of the many ways we are spreading the FSO way, driving visibility for our great brand and making powerful connections.

The legal profession, always slow to adapt to change, finds itself in a new environment of increased competition, client-initiated pressure on expenses, rapid migration from paper to digital records and the relocation of back-office tasks out of city centers where space and labor savings go direct to the bottom line.

I launched FSO with a vision, a dream of changing the outsourcing business in a way that was never done before. At FSO, we are driving change and ushering law firms into the digital 21st Century and beyond. It's the kind of change that's top of mind for this year's ALA attendees.

A highlight of the conference for me, as Chief Happiness Officer, will be the keynote by Gabby Giffords and Mark Kelly. Talk bout possibility thinking and overcoming adversity.

Their address will be called "Endeavour to Succeed" taking place Tuesday 20th at 8AM Sharp.

On January 8, 2011, Mark Kelly faced the toughest challenge of his life when a would-be assassin shot his wife, who was then serving as a U.S. Congresswoman. His dedication to family and Gabby Giffords' arduous road to recovery captivated the world.

The Gifford's embody all of the goodness which lies within us. Theirs is also a story of teamwork at its best. At FSO, we are getting bigger, better and stronger as a TEAM.

You can see a preview of what the Giffords might be speaking about on their TED talk, that was featured on our Ted Tuesday series right here.

To learn more about how FSO (re)imagines the ways Legal Services are run, visit booths 631 & 633 on the Expo Floor.

Until then hope you are feeling great and having a personal, passionate, productive week.

Love Life!


Mitchell D. Weiner
Chief Happiness Officer  


About FSO Onsite Outsourcing
Recognized on the Inc. 5000 list of the nation's fastest growing companies for the second consecutive year, and lead by industry pioneer, Mitch Weiner, FSO's growth and success can be attributed to making a positive and powerful impact on their clients' bottom lines, as well as their employees' careers and lives.

See a brief video portrait of who we are and what can can do for you, HERE



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